---
title: "Invoice missing from list of applicable invoices for a check payment"
slug: "invoice-missing-from-list-of-invoices-for-check-payment"
updated: 2026-07-14T21:07:49Z
published: 2026-07-14T21:07:49Z
canonical: "help.servicetitan.com/invoice-missing-from-list-of-invoices-for-check-payment"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoice missing from the list of applicable invoices for a check payment

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Invoicing, Payments · All versions

## **What you're seeing**

- You're applying a check payment, but an invoice you expect to pay isn't in the list of applicable invoices.
- The invoice exists and has already been issued, but it doesn't show up as something you can collect against.
- The invoice may show a negative balance instead of a positive one.

## **Why this happens**

There is 1 common reason.

**Reason 1**

**The invoice has a negative balance, so ServiceTitan treats it as a credit.** A negative balance on an invoice is treated as a credit, and ServiceTitan won't let you collect a payment against a credit. Only invoices with a positive balance appear in the list of applicable invoices. When a task pushed the invoice into a negative balance, the invoice drops off the list until it has a positive balance again.

## **Before you start**

- You need Accounting permissions to edit invoices and collect payments. If you don't have it, contact your admin.

## **How to fix it**

### **1****Bring the invoice to a positive balance**

Use this if the missing invoice has a negative balance caused by a task.

1. Use **Search** to find and open the invoice that isn't showing in the list of applicable invoices.
2. On the invoice record, check whether it has a negative balance caused by a task.
3. If the balance is negative because of a task, add a positive task to bring the invoice to a positive balance.
4. Confirm the invoice now shows a positive balance. Once it does, it appears in the list of applicable invoices for a check payment.
5. Apply the check payment to that invoice and any other applicable invoices.

> [!NOTE]
> **✓ Done ·** The invoice now appears in the list of applicable invoices, and the check payment applies to it normally.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The customer name and the invoice number that isn't appearing
- The current invoice balance and what created it (which task or payment)
- The check number and amount you're trying to apply
- Which steps from this article you already tried

## **Want to learn more?**

[**Collect a payment ›**](https://help.servicetitan.com/docs/collect-a-payment) How to collect and apply payments to invoices.

[**One check payment covers jobs for two different customers ›**](https://help.servicetitan.com/docs/apply-check-payment-to-jobs-from-different-customer-profiles) Applying a single check across multiple customers' jobs.

[**Check payment recorded incorrectly on an invoice ›**](https://help.servicetitan.com/docs/how-to-remove-a-wrong-check-in-servicetitan) Fixing a check payment applied to the wrong invoice.