---
title: "Invoice missing from list of applicable invoices for a check payment"
slug: "invoice-missing-from-list-of-invoices-for-check-payment"
updated: 2026-03-27T01:38:35Z
published: 2026-03-27T01:38:35Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoice missing from the list of applicable invoices for a check payment

## Problem

An invoice with a negative balance is not appearing in the list of applicable invoices for a check payment, preventing the payment from being applied correctly.

## Solution

Understand that a negative balance on an invoice is considered a credit and cannot be collected on in ServiceTitan.

If an invoice has already been issued, but it is not appearing in the list of applicable invoices for a check payment, follow these steps:

1. [Search for](/v1/docs/use-search-in-servicetitan) and go to the invoice not appearing in the list of applicable invoices for payment.
2. On the invoice record, check if there is a negative balance due to a task.
3. If the invoice has a negative balance due to a task, add a positive task to generate a balance.
4. Once the credit invoice has a positive balance, it will appear in the list of applicable invoices for a check payment.
5. Apply the check payment to the credit invoice and any other applicable invoices.