---
title: "Invoice Show on AR Report as Unpaid but Paid on Customer Profile"
slug: "inv-showing-on-ar-report-unpaid-but-paid-on-customer-profile"
updated: 2026-03-27T01:42:06Z
published: 2026-03-27T01:42:06Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoice Showing on AR Report as Unpaid but Showing Paid on Customer Profile

## Problem

An invoice is showing as unpaid on the AR report but the invoice has been paid, as shown in the customer profile.

## Solution

1. Check if the invoice was imported.
2. If the invoice was imported and locked, contact [Technical Support](http://go.servicetitan.com/ask) to unlock the invoice.
3. Once the invoice is unlocked, assign an invoice date to the invoice in order to remove the invoice from any AR reporting.