---
title: "Integrate TomTom with ServiceTitan"
slug: "integrate-tomtom-with-servicetitan"
updated: 2026-04-14T23:42:21Z
published: 2026-04-14T23:42:21Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate TomTom with ServiceTitan

## Request credentials

Before you integrate your TomTom devices with ServiceTitan, obtain credentials:

1. Log into the TomTom website.
2. Create a new user with administrative privileges (we recommend having a Username called "*ServiceTitan"*, as this will be a user that never logs into the TomTom site).
3. Once you create a new user in TomTom, open ServiceTitan.

## Add your GPS provider in ServiceTitan

Once you have the necessary credentials, complete the following:

1. Go to **Settings**![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png) > **Integrations** > **GPS**.
2. Click **Add**. The *Account Details* tab opens.
3. Select **TomTom** from the **Name** dropdown menu.
4. Enter the **AccountId**, **Username**, and **Password** you obtained from your GPS provider. You don't need to enter any information within the *Parameters*, or *Memo* fields. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/integrate-tomtom-with-servicetitan-image-6wuz3t33.png)
5. Click **Save**.
6. After saving your login credentials, click the **Devices** tab.
7. Click **Download Data**. All of the devices that you have will automatically populate. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/integrate-tomtom-with-servicetitan-image-qc0itmup.png)
8. Once you see your list of devices, you will need to assign a technician to each device.

> **Note:** Each technician should only be assigned to one device. If a technician is assigned to multiple devices, it will cause reporting issues.
9. When you're finished, click **Save**.

## Troubleshooting errors

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/integrate-tomtom-with-servicetitan-image-02nz8ne1.png)

If you receive this Application error message when downloading data, you may need to reconfigure your ServiceTitan specific TomTom user. To reconfigure your ServiceTitan specific TomTom user, complete the following:

1. Log into your TomTom webfleet account.
2. Go to **More** > **Users**.
3. Select the ServiceTitan user account.
4. Click **Profile Settings**.
5. Select **Advanced**.
6. Click the **External** tab. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/integrate-tomtom-with-servicetitan-image-o59ltn3g.png)
7. Check **Access to interface WEBFLEET.connect**.
8. Click **OK**.
9. Open ServiceTitan and redownload data.

If you are looking to sign up with TomTom for the first time, please go to http://business.tomtom.com/en_us/landingpages/ttt-and-service-titan/ and a TomTom member will reach out to you.

## Want to learn more?

- See [Enable native GPS on mobile devices](/v1/docs/enable-native-gps)
- See [Add GPS providers](/v1/docs/add-gps-providers)

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