About the Ideas platform
The Ideas platform is where customers can share ideas with the ServiceTitan Community and ServiceTitan Product teams. At dedicated times throughout the year, the highest voted ideas go through further review to determine if they can be delivered to customers. For example, each quarter the Product team will review ideas that have reached a status of Future Consideration. If it is determined the idea will move forward in the development cycle, the Product team will change the status to Under Consideration. Detailed definitions of each status can be found at the bottom of this page. Below is an overview process of how ServiceTitan brings ideas to life via the Ideas platform.
In the Release Notes you can distinguish the delivered ideas by the cowboy hat 
and the note “You asked, we listened!”.
To get to the Ideas platform, click Ideas in the top navigation bar of the Knowledge Base.
Request a new feature or feature update
You can request a new feature or an update to an existing feature by posting an idea. It's best to first search to see if someone else has a similar idea and upvote it. Even if the existing idea isn't exactly the same, you can upvote it and add a comment to clarify how you were thinking about a similar idea. The more votes on an idea, the more likely it is to be considered!
If you were unable to find an existing idea, you can add a new one.
- In the Ideas platform, click Add a New Idea.
- Fill out the required fields. Include a clear title, fill in more details around the problem, its severity (i.e. unintuitive workflow, lots of clicks, lots of steps, demanding a dedicated full-time resource etc.), suggested solution and workarounds, if any. Also select a category. You can even include images and media, if needed.
- When you're finished, click Add Idea.
Note: Idea submissions do not work in Incognito mode. Make sure you're logged into your ServiceTitan account.
Ideas FAQ
What is the ServiceTitan Knowledge Base Ideas platform?
The ServiceTitan Ideas is designed to allow customers to provide ongoing feedback to Product teams at ServiceTitan. As part of ServiceTitan’s roadmap planning process the Product teams gather input from many sources, including our customers.
Agreement To Guidelines
By using the ServiceTitan Knowledge Base Ideas Platform, you agree to follow the full Terms of Use.
How can I vote on an idea?
To vote on an idea, click Vote next to an idea. It will change to Voted, capturing your vote. Click Voted again to remove it. You can vote for multiple ideas, but only once per idea.
How often do the highest voted ideas get reviewed?
The ServiceTitan product team reviews top-voted ideas weekly. Any idea with 20+ votes will be considered. We’ll periodically adjust voting criteria to focus on solving customers' top needs, keeping our software intuitive and responsive to feedback.
Can I submit ideas through my Customer Success Manager (CSM)?
We encourage you to submit ideas directly through the Knowledge Base! This platform allows you to connect with other customers, share and vote on ideas, and keep track of your submissions. You can also add details anytime through comments, giving your idea more visibility and impact. If your CSM submits an idea on your behalf, simply vote on it to stay updated. Submitting ideas through the Knowledge Base ensures your feedback is heard and helps us improve the platform based on what matters most to you.
How are ideas sorted?
There are three ways ideas can be sorted:
- Recent: Sorts by date/time.
- Trending: Sorts by the number of votes divided by the time since the idea was created.
- Popular: Sorts by total vote count in descending order.
How can I share ideas with others?
To share ideas, you can either:
- Right click on the idea and copy the link address OR
- Click on the idea, select and copy the URL from the address bar in your browser
Note: The Ideas board is only visible to ServiceTitan Customers and Employees. Individuals who are not customers or employees and are attempting to view Ideas will see an error displayed.
What do the various statuses mean?
Statuses are used as a way to communicate both internally amongst our Product teams and externally with our customers. Below are definitions of what each status means.
How can I check the status of my idea?
If the status of your idea changes, you will receive an email notification. However, at any point in time, you can log into the Knowledge Base Ideas to check your idea’s status by going to Ideas > My Ideas.
