--- title: "Wrong or missing information on a printed invoice" slug: "how-to-show-the-technicians-name-on-printed-invoices" updated: 2026-07-14T22:30:26Z published: 2026-07-14T22:30:26Z canonical: "help.servicetitan.com/how-to-show-the-technicians-name-on-printed-invoices" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Wrong or missing information on a printed invoice ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Invoicing · All versions ## **What you're seeing** A piece of information you expect on the printed invoice is wrong or missing — the technician's name doesn't appear, the customer's phone number isn't shown, the company phone number is out of date, or labor pay doesn't display. The invoice is otherwise correct; it's a print/display setup issue. ## **Why this happens** There are 4 common reasons. **Reason 1** **The technician name setting is off.** The technician name doesn't print because the **Show Technician Name on Printed Invoice** setting is off. **Reason 2** **The customer phone number isn't a built-in field.** The customer phone number isn't a built-in invoice field, so it has to be added through a custom field and the invoice template. **Reason 3** **The company phone prints from the Business Unit, not the Company Profile.** The company phone number prints from the **Invoice Header** on each Business Unit, not from the Company Profile, so updating only Company Profile leaves the old number on invoices. **Reason 4** **Labor pay lives on the Job Costing screen, not the invoice layout.** Labor pay shows only on the Job Costing screen, not the invoice layout, so it has to be added as a service task to appear on the printed invoice. ## **How to fix it** Run the check that matches what's wrong on your invoice. ### **1****The technician's name isn't on the printed invoice** 1. Go to **Settings > Your Account > Feature Configurations**. 2. Search for **Show Technician Name on Printed Invoice**. 3. Click the toggle to **On**. > [!NOTE] > **Note:** To enable this setting, **Multiple Invoice/Estimate Print Options** must be disabled. > [!NOTE] > **✓ Done ·** The technician's name prints on the invoice. You're done. ### **2****The customer's phone number isn't on the printed invoice** There's no built-in field for the customer phone number, so add it with a custom field and the invoice template. > [!NOTE] > **Caution:** Using Template Manager requires account configuration — contact Technical Support if it isn't enabled. 1. Create a custom field on the customer record for the phone number. For more, see [**Use custom fields**](https://help.servicetitan.com/docs/use-custom-fields). 2. On the navigation bar, go to **Settings**, then in the side panel choose **Operations > Document Templates**. 3. In **Template Manager**, find the default invoice template and click **More > Make a copy**. (If your default template isn't an Out of Box template, skip this step.) 4. Find the copy and click **More > Edit**. 5. From the components panel, drag the **Custom Fields** component to where you want the phone number to appear, then click **Add Field**. 6. In the **Add Custom Field** popup, enter the exact name of the custom field you created, add a **Label** if you want one, then click **Save and Publish**. > [!NOTE] > **✓ Done ·** The customer phone number prints whenever you use that template. You're done. ### **3****The company phone number on the invoice is out of date** Use this when you updated the company phone in **Settings > Your Account > Company Profile** but the old number still prints. 1. Go to **Settings > Operations > Business Units**. 2. Click **Edit** for the business unit you want to update. 3. Scroll to the **Invoice Header** field. 4. Remove the old phone number and enter the correct one, then click **Save**. 5. Repeat for each business unit that needs updating. > [!NOTE] > **✓ Done ·** The correct company phone number prints on invoices for each updated business unit. You're done. ### **4****Labor pay isn't on the invoice layout** Labor pay shows only on the Job Costing screen. If it's already recorded in job costing, you can surface it on the printed invoice with a service task. There's no other way to show labor pay on a printed invoice. 1. On the navigation bar, click **Pricebook** to open the Services screen. 2. Click **+Add Service** and set up a service task for labor. 3. Add the labor service task to the invoice. 4. Set the price of the labor service task to **$0**. 5. Include the hours of labor in the task description. 6. Print the invoice to display the labor pay. > [!NOTE] > **✓ Done ·** Labor pay appears on the printed invoice. You're done. ## **Still not working?** Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with: - The invoice number affected - Which piece of information is wrong or missing (technician name, customer phone, company phone, labor pay) - The business unit and the template the invoice uses - The current state of any related setting you've already changed - Which check from this article you already tried ## **Want to learn more?** [**Use custom fields ›**](https://help.servicetitan.com/docs/use-custom-fields) Create custom fields to capture data that isn't a built-in field, such as a customer phone number for invoices. [**Copy and customize invoice print templates ›**](https://help.servicetitan.com/docs/copy-and-customize-invoice-print-templates) Copy the default invoice template and edit its components to control what prints on the invoice. [**Manage feature configurations ›**](https://help.servicetitan.com/docs/manage-feature-configurations) Find and toggle settings like Show Technician Name on Printed Invoice.