---
title: "Accidentally deleted a credit card payment"
slug: "how-to-revert-a-deleted-credit-card-payment"
updated: 2026-10-15T02:19:40Z
published: 2026-10-15T02:19:40Z
canonical: "help.servicetitan.com/how-to-revert-a-deleted-credit-card-payment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Accidentally deleted a credit card payment

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-17T18%3A44%3A10Z&se=2026-10-17T19%3A44%3A10Z&sr=c&sp=r&sig=aLWAvrCcMx5yPCuBWIBwo8LtPawCz%2FjUqi1S2JrQXpE%3D) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Payments, Payment Collections · All versions

## **What you're seeing**

You accidentally deleted a customer payment that had already been charged. The money was collected, but there's no longer a record of the payment in ServiceTitan, and you need to restore that record.

## **Why this happens**

**Reason 1**

**Deleting a payment removes its record even though the card was already charged.** Because the charge already went through, you don't re-charge the customer. Instead, you re-record the payment so ServiceTitan once again has an accurate record, saved as available credit.

## **How to fix it**

### **1****Re-record the payment without charging the card again**

1. Find and go to the customer profile, then click the **More** icon in the top right.
2. From the dropdown, select **Collect payment**.
3. On the **Collect and Apply Payments** screen, fill in all the details of the payment.
4. In the **Apply Payment** section, choose whether to apply it to the invoice or to the customer profile.
5. Click the dropdown arrow on the **Charge** option in the bottom-right corner and select **Save without charging**.
6. Confirm the payment is now recorded and collected as available credit for the customer.

> [!NOTE]
> **Note:** If the deleted payment was already exported to your accounting software, add this payment to a batch and bypass the batch so you don't end up with two records of the same payment. See [**Bypass exporting a batch to accounting software**](https://help.servicetitan.com/docs/bypass-exporting-a-batch-to-accounting-software).

> [!NOTE]
> **✓ Done ·** The payment is restored in ServiceTitan as available credit, without charging the customer again.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The customer name and the amount of the deleted payment
- The original payment date and how the payment was made
- Whether the payment had already been exported to your accounting software
- A screenshot of the customer's current payment/credit records
- Which steps from this article you already tried

## **Want to learn more?**

[**Card payment failed with an error message ›**](https://help.servicetitan.com/docs/failed-card-payment-error) Troubleshoot a card charge that returned an error at the time of payment.

[**Bypass exporting a batch to accounting software ›**](https://help.servicetitan.com/docs/bypass-exporting-a-batch-to-accounting-software) Keep a re-recorded payment from double-posting when the original was already exported.

[**Use search in ServiceTitan ›**](https://help.servicetitan.com/docs/use-search-in-servicetitan) Locate a customer profile or payment record quickly using ServiceTitan search.