---
title: "How to Revert a Deleted Credit Card Payment"
slug: "how-to-revert-a-deleted-credit-card-payment"
updated: 2026-03-27T01:37:21Z
published: 2026-03-27T01:37:21Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Revert a Deleted Credit Card Payment

## Introduction

Go to the customer's profile, select **Collect payment**, and enter the payment details. Save without charging to record the payment as available credit. If exported, bypass the batch to avoid duplicate records in your accounting software.

## Problem

You have accidentally deleted a payment of a customer that was already charged. You want to make sure there is a record in ServiceTitan of that payment.

## Solution

### Workflow Summary

1. [Find](/v1/docs/use-search-in-servicetitan) and go to the customer profile and click the **More** icon on the top right.
2. From the dropdown, select **Collect payment**.
3. In the *Collect and Apply Payments* screen, fill in all the details of the payment.
4. In the *Apply Payment* section, choose whether to apply it to the invoice or the customer profile.
5. Click on the dropdown arrow on the **Charge** option from the bottom-right corner of the screen and select **Save without charging**.
6. The payment is now recorded and collected as a credit available for the customer.

> [!NOTE]
> **Note:** If the deleted payment has already been exported to your accounting software, add this payment to a batch and bypass the batch to avoid having two records of the same payment in your accounting software. For more on bypassing a batch, see [Bypass exporting a batch to accounting software](/v1/docs/bypass-exporting-a-batch-to-accounting-software).****