What is the process for returning an item from a purchase order and what should be entered as the reference number?

Problem

When returning an item from a PO, a reference number is required. Users may be unsure what to enter as this reference number.

Solution

What is the process for returning an item from a purchase order and what should be entered as the reference number?

By following these steps, you can successfully return an item from a PO and know what to enter as a reference number.

1. Click on Inventory > Returns > Create

2. Fill in the required information.

3. When asked for a reference number, enter a unique identifier. This can be the return invoice number, order number, or the original PO number. Choose one that you can easily identify.

4. For more details see Create and complete a return