---
title: "How to resolve the 'Business Unit does not have address for counter sales invoice' message when trying to create a POS ticket for counter sales?"
slug: "how-to-resolve-the-business-unit-does-not-have-address-for-counter-sales-invoice-message-when-trying-to-create-a-pos-ticket-for-counter-sales"
updated: 2026-03-27T20:43:37Z
published: 2026-03-27T20:43:37Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to resolve the 'Business Unit does not have address for counter sales invoice' message when trying to create a POS ticket for counter sales?

## Introduction

To resolve the error, go to **Settings > Operations > Business Units**, find the affected unit, and edit the address under the **Address** tab. Save the changes to enable counter sales.

## Problem

When trying to create a point of sale ticket for counter sales, you get a notification: *Business Unit does not have address for counter sales invoice*.

## Solution

This message appears if you do not have an address entered for the business unit.

### Add address to business unit

1. On the navigation bar, go to **Settings ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png)**.
2. In the side panel, **Operations > Business Units**.
3. Find the business unit you are having trouble with. It's the one you tried to use for counter sales.
4. Click **Edit**.
5. On the *Edit Business Unit*screen that opens, click the **Address** tab.
6. In the **Address**tab, make edits to the address.
7. When finished, click **Save**.