--- title: "Member savings not showing correctly on a printed invoice" slug: "how-to-remove-potential-savings-line-from-invoices" updated: 2026-10-15T02:16:45Z published: 2026-10-15T02:16:45Z canonical: "help.servicetitan.com/how-to-remove-potential-savings-line-from-invoices" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Member savings not showing correctly on a printed invoice ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-17T12%3A50%3A40Z&se=2026-10-17T13%3A50%3A40Z&sr=c&sp=r&sig=DozVm5zZo8C7UKvsoJ7hnAqHYWrwIvn%2Fre51lumvkyY%3D) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Invoicing, Memberships · All versions ## **What you're seeing** The member savings amount on a printed invoice isn't behaving the way you expect. Either the **Membership Savings** / **Potential Savings** line shows up when you want it hidden, or the member savings amount is missing when it should appear for a customer with an active membership. This can affect every invoice (a setting) or a single invoice (a customer, membership, or pricebook detail). ## **Why this happens** There are 3 common reasons. **Reason 1** **The account-level savings setting controls whether the line prints at all.** The **Show member savings on printed invoice** setting is on (or off) at the account level, which determines whether the savings line prints on any invoice. **Reason 2** **The discount isn't enabled on the customer, membership, or pricebook item.** For savings that should show but don't: the customer record, the membership, or the pricebook item isn't set up to allow the discount, so there's no savings amount to display. **Reason 3** **The multiple-print-options setting can override the savings setting.** The **Multiple Invoice/Estimate Print Options** setting can override the member savings setting — when it's on, the savings line may still appear (or fail to toggle off) regardless of the savings setting. ## **Before you start** > [!NOTE] > **Note:** You need access to **Settings > Your Account > Feature Configurations** to change account-level invoice settings. If you don't have it, contact your admin. > [!NOTE] > **Caution:** Changing the account-level setting affects every customer's invoices, not just one. ## **How to fix it** Run these checks in order. Most issues are resolved by Check 1. ### **1****To stop the savings line from showing, turn off the account setting** Use this when you want to remove the Membership Savings and Potential Savings lines from all invoices without editing each customer. 1. Go to **Settings > Your Account > Feature Configurations**. 2. On the **Feature Configuration** screen, search for **Show member savings on printed invoice** and set the **Enable** toggle to off. 3. If you don't have the Feature Configurations feature, contact Technical Support to disable this setting and remove the savings lines from all invoices. > [!NOTE] > **✓ Done ·** The Membership Savings and Potential Savings lines no longer print on invoices. You're done. ### **2****If the savings line still shows after Check 1, turn off Multiple Invoice/Estimate Print Options** Use this when savings still appear even though the setting in Check 1 is off — including Potential Savings appearing for non-members. 1. In **Feature Configurations**, search for **Multiple Invoice/Estimate Print Options** and set it to off. This returns invoices to the standard print view, which reads the member savings setting. 2. Reprint the invoice and confirm the savings line is gone. 3. If savings still show, confirm the savings discount is also turned off on the membership type's discount page and on the customer/location record. > [!NOTE] > **✓ Done ·** The savings line no longer prints. You're done. ### **3****If the savings amount is missing when it should show, check the membership and pricebook setup** Use this when a customer with an active membership should see savings, but the amount isn't on the invoice. 1. Search for and go to the customer's profile. Under the **Customer Details** panel, click the **Edit** icon on **Additional Info** and confirm **Show Member Savings** is selected. 2. In the customer profile, click **Memberships** and confirm the customer had an active membership on both the invoice date and the job completion date. 3. Search for and go to the invoice. Confirm the item has a **Static Price** and **Static Member Price**, and that **Allow membership discounts** is selected. 4. Check the membership type and confirm the discount applies to the pricebook category or business unit for the item on the invoice. 5. If the amount still isn't showing, remove the task from the invoice and add it back in, then check the invoice again. > [!NOTE] > **✓ Done ·** The member savings amount appears on the printed invoice. You're done. ## **Still not working?** Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with: - The invoice number and the customer name - Whether you want savings shown or hidden - The membership type and whether it was active on the invoice and job completion dates - The current state of the **Show member savings on printed invoice** and **Multiple Invoice/Estimate Print Options** settings - Which checks from this article you already tried ## **Want to learn more?** [**Create membership types ›**](https://help.servicetitan.com/docs/create-membership-types) Set up membership types and their discounts. [**Add services to your pricebook ›**](https://help.servicetitan.com/docs/add-services-to-your-pricebook) Configure pricebook items, including member pricing. [**Manage feature configurations ›**](https://help.servicetitan.com/docs/manage-feature-configurations) Find and change account-level feature settings.