---
title: "Unwanted attachment on printed or emailed invoices"
slug: "how-to-remove-attachments-from-invoices"
updated: 2026-07-14T22:57:24Z
published: 2026-07-14T22:57:24Z
canonical: "help.servicetitan.com/how-to-remove-attachments-from-invoices"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unwanted attachment on printed or emailed invoices

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Invoicing · All versions

## **What you're seeing**

When you print or send an invoice, a file is attached to it that you want to remove or replace — often a terms-and-conditions document or other PDF. The attachment isn't coming from the invoice itself, so it isn't clear where to change it.

## **Why this happens**

There is 1 common reason.

**Reason 1**

**The attachment comes from the Business Unit, not the invoice.** The file attached to invoices comes from the **Authorization Agreement** field on each Business Unit, not from the individual invoice. To remove or replace what's attached, you edit that field on the business unit whose invoices you want to change.

## **How to fix it**

> [!NOTE]
> **Caution:** You need access to edit Business Units in Settings. If you don't have it, contact your admin.

> [!NOTE]
> **Note:** The attachment is set per Business Unit, so a change applies only to that business unit's invoices. If you have more than one business unit, repeat the steps for each one you want to change.

> [!NOTE]
> **Caution:** Changes to attachments aren't retroactive — they apply only to new invoices and jobs created after the change, not to invoices that already exist.

### **1****Edit the Authorization Agreement field on the Business Unit**

1. Go to **Settings > Operations > Business Units**.
2. Click **Edit** on the relevant business unit.
3. On the **Edit Business Unit** screen, click **Remove** on the **Authorization Agreement** field to remove the old attachment.
4. To attach a different file instead, click **Upload** and select the file you want to attach to your invoices.
5. When finished, click **Save**.
6. Repeat steps 2–5 for all relevant business units.

> [!NOTE]
> **✓ Done ·** New invoices for that business unit no longer include the old attachment (or include the new file you uploaded). You're done.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The business unit you edited
- An example invoice number that still shows the attachment
- Whether the attachment should be removed entirely or replaced with a different file
- Whether the invoice was created before or after you made the change
- That you already edited the Authorization Agreement field on the business unit

## **Want to learn more?**

[**Wrong signature wording on printed invoices ›**](https://help.servicetitan.com/docs/change-verbiage-text-on-an-invoice-for-the-customer-to-sign) Change the signature verbiage a customer signs on a printed invoice.

[**'Home Improvement Contract' text appears on invoice and estimate PDFs ›**](https://help.servicetitan.com/docs/handle-home-improvement-contract-text-in-pdf) Handle the Home Improvement Contract text that shows on invoice and estimate PDFs.

[**Add notes, media, and file attachments in ServiceTitan ›**](https://help.servicetitan.com/docs/add-notes-media-and-file-attachments-in-servicetitan) Add notes, media, and file attachments to records in ServiceTitan.