---
title: "Check payment recorded incorrectly on an invoice"
slug: "how-to-remove-a-wrong-check-in-servicetitan"
updated: 2026-07-14T19:47:05Z
published: 2026-07-14T19:47:05Z
canonical: "help.servicetitan.com/how-to-remove-a-wrong-check-in-servicetitan"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Check payment recorded incorrectly on an invoice

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Invoicing, Payments · All versions

**Before you start**

- You need **Edit invoice** and **Add adjustment invoice** permissions to edit invoices and create adjustment invoices. If you don't have them, contact your admin.
- Check the payment's **Export Status** on the invoice before you start. The export status decides which path below you follow.

## **What you're seeing**

- A check payment was entered on the wrong invoice, for the wrong amount, or against the wrong customer, and it needs to be removed or reversed.
- The payment may still be open in ServiceTitan, or it may already have been exported to your accounting software.
- This can affect a single payment on one invoice, or a payment that was applied across more than one invoice.

## **Why this happens**

There are 2 common reasons.

**Reason 1**

**The payment hasn't been exported yet.** When a check payment is still open and not exported, you can remove or correct it directly on the invoice.

**Reason 2**

**The payment has already been exported.** Once a payment exports to your accounting software, the invoice is locked. You can't edit it directly — you correct the balance with an adjustment invoice and an offsetting negative payment instead.

## **How to fix it**

Run these checks in order. Most issues are resolved by Check 1.

### **1****The payment hasn't been exported yet**

Use this if the payment's Export Status shows it is not yet exported.

1. Use **Search** to find the invoice the payment is connected to, and open it.
2. On the invoice screen, look at the **Export Status** of the payment and confirm it is not exported.
3. Remove or correct the payment directly on the invoice.

> [!NOTE]
> **✓ Done ·** The incorrect payment no longer appears on the invoice, and the invoice balance reflects the correct amount.

### **2****The payment has already been exported**

Use this if the payment's Export Status shows it has already been exported.

1. Use **Search** to find the invoice the payment is connected to, and open it.
2. Confirm the payment's **Export Status** shows it is already exported.
3. Create an **adjustment invoice**.
4. On the adjustment invoice, create a **negative payment** equal to the amount of the incorrect payment, and save it.
5. Check the invoice balance. If a balance remains, remove the tasks depending on what you want the invoice to reflect.
6. Export the adjustment invoice.

> [!NOTE]
> **✓ Done ·** The original invoice balance is corrected, and the adjustment invoice exports to your accounting software as a journal entry that lines up with your books.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The customer name and invoice number(s)
- The payment amount and its current Export Status
- What the invoice balance shows now versus what it should be
- Whether the Automated Refund Workflow is enabled on your tenant
- Which checks from this article you already tried

## **Want to learn more?**

[**Create an adjustment invoice ›**](https://help.servicetitan.com/docs/create-an-adjustment-invoice) Steps for creating an adjustment invoice.

[**Customer's check payment returned for non-sufficient funds (NSF) ›**](https://help.servicetitan.com/docs/accounting-process-for-bounced-checks-recommended-workflow) Handling a check returned for NSF.

[**Returned or NSF check payment needs to be reversed on an invoice ›**](https://help.servicetitan.com/docs/how-to-add-a-negative-nsf-check-payment-to-invoices) Reversing a returned or NSF check payment on an invoice.