---
title: "How to Mark an Invoice as Paid Without Charging the Customer"
slug: "how-to-mark-an-invoice-as-paid-without-charging-the-customer"
updated: 2026-03-27T01:37:36Z
published: 2026-03-27T01:37:36Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Mark an Invoice as Paid Without Charging the Customer

## Problem

You have invoices that need to be marked as paid in their customer profile, but you do not want to charge the customer for a payment processed outside of ServiceTitan. The invoices are marked as overdue and not paid.

## Solution

1. Go to each invoice that needs to be marked as paid.
2. On the invoice screen, click **Collect and apply payment**.
3. On the *Collect and Apply Payments* screen, enter the payment details:
  1. If you select a card on file or any payment type related to a credit card, click the down arrow on the **Charge** option and from the dropdown, select **Save without Charging**.
  2. If you select another payment type not outside of the card on file or any payment type related to a credit card, click **Save**.
4. Bypass the invoices marked as *paid* so duplicate payments do not appear in your accounting software.

> [!NOTE]
> **Note:** We recommend you create an adjustment on every invoice with the issue instead of creating a new invoice. For more, see [Create an adjustment invoice](/v1/docs/create-an-adjustment-invoice).