Problem
My team and I don't want to get email notifications when the call is being abandoned.
Solution
Follow the steps to deactivate the alert.
Disable alert
Go to the top toolbar and click Settings 
.
In the side panel, click Integrations > Alerts.
Locate the Abandoned Call alert and click to select it.
Click Deactivate. 
A call where the customer hung up before reaching a CSR. It cannot be attached to a customer or job and does not count toward CSR conversion metrics.
What it does: Tracks unanswered call volume so you can spot staffing gaps and recover lost revenue opportunities.
Where to find it: Dashboard › Agent Scorecards (Abandoned); or Search by Call type: Abandoned.
Tags: Phones Pro
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