---
title: "How to determine which employee collected a specific payment"
slug: "how-to-determine-which-employee-collected-a-specific-payment"
updated: 2026-03-27T01:36:09Z
published: 2026-03-27T01:36:09Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to determine which employee collected a specific payment

## Problem

You need to know who took a specific payment.

## Solution

To find out which employee collected a specific payment in ServiceTitan, you can use the [All Payments report](/v1/docs/all-payments-report-template) or the [Accounting Audit Trail screen](/v1/docs/understand-accounting-audit-trail) to see who created the payment record.

### Use the All Payments report

1. Go to the navigation bar and click **Reports**.
2. In the side menu, click **All Reports**.
3. Search for and click the *All Payments* report.
4. Use the filter options to narrow down and refine the list of payments being displayed.
5. Click **Edit Columns**.
6. In the *Edit Columns* screen, select **Created By**.
7. Click **Apply**.
8. Click **Run Report**.
9. In the resulting report, find the associated payment.
10. The employee who created the payment record will be listed under the *Created By* column.

### Use the Accounting Audit Trail screen

To use the *Accounting Audit Trail* screen, you must have the *Allow view Audit Trail page* permission enabled.

1. Go to the navigation bar and click **Accounting**.
2. In the side menu, click **Accounting Audit Trail**.
3. On the *Accounting Audit Trail* screen, select a *Record Type* of **Payment**.
4. Use the search bar if you have the record number or record ID (payment ID).
5. Find the payment record you want to investigate and click **View Details**.
6. On the details screen, look for the *Created* entry under the *Action* column.
7. The employee who created the payment record will be listed under the *Username* column.