---
title: "How to delete an exported payment"
slug: "how-to-delete-an-exported-payment"
updated: 2026-03-27T01:35:33Z
published: 2026-03-27T01:35:33Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to delete an exported payment

## Problem

Exported payments cannot be deleted directly from customer records. The system displays the error message *Payments that are posted or exported cannot be deleted* when attempting to delete the payment.

## Solution

Create an adjustment invoice with a temporary task. Apply the credit and add a negative payment to cancel it.

### Delete an exported payment

1. Go to the invoice used to collect the payment and unapply the payment.
2. [Create a new adjustment](/v1/docs/create-an-adjustment-invoice) invoice for the customer.
3. Add a temporary task to the adjustment invoice for the same amount as the credit.
4. Go back to the original invoice and click **Collect and apply payment**.
5. Apply the existing credit to the adjustment invoice.
6. Delete the temporary task from the adjustment invoice.
7. Add a negative payment to the adjustment invoice to cancel out the original payment.
8. Add a negative task to zero out the remaining balance on the adjustment invoice.