---
title: "Single payment receipt not available across multiple invoices"
slug: "how-to-create-a-receipt-for-one-payment-on-multiple-invoices"
updated: 2026-07-21T00:28:14Z
published: 2026-07-21T00:28:14Z
canonical: "help.servicetitan.com/how-to-create-a-receipt-for-one-payment-on-multiple-invoices"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Single payment receipt not available across multiple invoices

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Accountant · Bookkeeper · Office Admin**Area:** Invoicing, Payments, Adjustment Invoices · All versions

## **What you're seeing**

A customer paid a single amount that covers several invoices, and you want to give them one document confirming that payment. ServiceTitan does not produce a separate, standalone payment receipt document, so there's no obvious single button to hand the customer one confirmation. This affects any situation where one payment spans multiple invoices.

## **Why this happens**

There are 2 common reasons.

**Reason 1**

**ServiceTitan does not generate a standalone payment-received document.** Proof of payment comes from a paid invoice showing a zero balance, not a separate receipt.

**Reason 2**

**Two paths produce a single confirmation.** A consolidated invoice works when all invoices share the same Bill-To customer. A temporary adjustment invoice works when they don't, or when a consolidated invoice won't work.

## **Before you start**

- You need **Accounting** access to consolidate invoices and collect payments.
- Consolidated invoices require account configuration. If it's not enabled, contact Technical Support.
- For the adjustment-invoice workaround, the task you add must be **non-membership** and **non-taxable**.

## **How to fix it**

Run these checks in order. Most issues are resolved by Check 1.

### **1****Collect one payment on a consolidated invoice**

Use this when all the invoices share the same Bill-To customer. This is the recommended approach.

1. Go to the navigation bar and click **Accounting > Invoices**.
2. Select the open invoices you want to combine. All must share the same **Bill-To** customer.
3. Click **Actions > Consolidate Invoices**, review the details, and click **Save**.
4. Open the consolidated invoice and click **Collect Payment**.
5. On the **Collect and Apply Payments** screen, apply the payment. You can set how much applies to each underlying invoice.
6. Click **Save**.
7. Print or email the consolidated invoice as proof of payment.

> [!NOTE]
> **✓ Done ·** Once paid, the consolidated invoice shows a zero balance and serves as the customer's single confirmation. You're done.

### **2****If Check 1 won't work, use a temporary adjustment invoice**

Use this when the invoices don't all share the same Bill-To customer, one already belongs to another consolidated invoice, or you need a standalone confirmation document.

1. Go to one of the invoices that received the payment.
2. Create an **adjustment invoice** for that invoice.
3. Add a **non-membership, non-taxable** task, and set the task amount to match the total payment received.
4. Add a description explaining why the payment was made.
5. Add a payment to the adjustment invoice, matching the payment amount to the task amount.
6. Send the adjustment invoice to the customer as payment confirmation.
7. After sending, delete the task and delete the payment from the adjustment invoice.

> [!NOTE]
> **✓ Done ·** The customer receives one document confirming the full payment, and the temporary task and payment are removed so balances stay accurate.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The customer name and the invoices the single payment covered
- The total payment amount and the date received
- Whether you were able to create and send the adjustment invoice
- Which checks from this article you already tried

## **Want to learn more?**

[**Consolidate multiple invoices into a single invoice ›**](https://help.servicetitan.com/docs/consolidate-multiple-invoices-into-a-single-invoice) How to combine open invoices for the same Bill-To customer.

[**Create an adjustment invoice ›**](https://help.servicetitan.com/docs/create-an-adjustment-invoice) Steps for creating an adjustment invoice.