---
title: "How to Correct a Refunded and Collected Payment Issue"
slug: "how-to-correct-a-refunded-and-collected-payment-issue"
updated: 2026-03-27T01:37:33Z
published: 2026-03-27T01:37:33Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Correct a Refunded and Collected Payment Issue

## Problem

You have refunded a payment and then collected it again, causing an error in the payment records.

## Solution

To correct this issue, follow these steps:

1. [Add an adjustment invoice and refund the payment on the invoice](/v1/docs/create-a-refund-adjustment-invoice-and-issue-a-refund#create-a-refund-adjustment-invoice).
2. Add a task to the invoice for the same amount.
3. Go to the customer profile and click **Payments**.
4. [Apply the collected payment from the credits to the invoice](/v1/docs/apply-credit-or-payment-to-an-invoice#apply-credit-or-payment-to-an-invoice-from-the-invoice-record).
5. Delete the task you created in step 3.