---
title: "How to apply payments to canceled invoices"
slug: "how-to-apply-payments-to-canceled-invoices"
updated: 2026-03-11T19:35:28Z
published: 2026-03-11T19:35:28Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to apply payments to canceled invoices

## Problem

The system prevents payment application to canceled invoices when jobs have canceled status and balances result from negative payments. This creates outstanding balances and credits on customer accounts.

## Solution

1. Go to the canceled job associated with the invoices.
2. Reopen the canceled job.
3. Add a temporary non-taxable task to the first invoice for the required payment amount.
4. Click **Collect and apply payment** on the invoice.
5. Apply the payment or credit as needed.
6. Delete the temporary task from the invoice.
7. Repeat steps 3-6 for any additional invoices requiring payment application.
8. Mark the job as *Completed*.
9. Add notes in the job summary indicating the job was canceled.