---
title: "Customers are receiving incorrect times on their job booking and reminder notifications"
slug: "how-do-if-fix-incorrect-times-on-booking-and-reminder"
updated: 2026-10-15T02:52:07Z
published: 2026-10-15T02:52:07Z
canonical: "help.servicetitan.com/how-do-if-fix-incorrect-times-on-booking-and-reminder"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customers are receiving incorrect times on their job booking and reminder notifications

## Problem

When booking a job with a customer, for example, 2:00 PM–4:00 PM, ServiceTitan sends out an incorrect confirmation time, for example 1:00 PM–3:00 PM.

## Solution

### Workflows to Resolution

Follow these steps to ensure the correct confirmation time is sent to your customers:

1. Check the time zone set on your computer. Make sure it matches your local time zone.
2. In ServiceTitan, go **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customers-are-receiving-incorrect-times-on-their-job-booking-and-reminder-notifications-image-whe5y1vj.png?sv=2026-02-06&spr=https&st=2026-10-15T23%3A33%3A16Z&se=2026-10-16T00%3A33%3A16Z&sr=c&sp=r&sig=iuI8%2F2jxFQLrb%2FnP8Ha1%2FgwSckP8TZDKEr4L%2B0WAZtM%3D) > Communications > Customer Notifications**.
3. Go to **Booking Confirmations > Settings** and **Reminder Notifications > Settings**.
4. Review the Arrival Window settings. If the arrival window settings look incorrect, ask your account administrator to adjust the time.

> [!NOTE]
> **Note:** By default, your [business hours in ServiceTitan](/v1/docs/set-up-business-hours) are used by these settings to provide your customers with an arrival window. For more, see [Choose your arrival window settings](/v1/docs/set-up-arrival-windows-for-customer-notifications-and-confirmations). If arrival window settings are already configured in **Settings > Operations > Job Booking** and in **Settings > Operations > Arrival Windows**, then any arrival window settings in **Settings > Communications > Customer Notifications** are overridden and hidden. For more, see [Set up arrival windows](/v1/docs/set-up-arrival-windows).

> [!NOTE]
> **Note:** If these steps do not resolve your question, please contact support so we can review the issue further.

### Tips for office administrators

Go to **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customers-are-receiving-incorrect-times-on-their-job-booking-and-reminder-notifications-image-x54vlwwt.png?sv=2026-02-06&spr=https&st=2026-10-15T23%3A33%3A16Z&se=2026-10-16T00%3A33%3A16Z&sr=c&sp=r&sig=iuI8%2F2jxFQLrb%2FnP8Ha1%2FgwSckP8TZDKEr4L%2B0WAZtM%3D) > Your Account > Feature Configurations** and review the following feature configurations:

- **Time Zone:** The *Current Value* listed under this configuration is the current time zone set on your ServiceTitan account. If the time zone is incorrect, you can request to have it changed.
- **UseTenantTimeZone:** Enabling this configuration allows all times to be displayed in your ServiceTitan account time zone on the Call Booking screen, the Dispatch Board, and in job records where others are booking jobs for technicians in another time zone.
- **Display Tenant Timezone in Global Header:** Enabling this configuration adds your ServiceTitan account time zone to the navigation bar as a reminder to CSRs who are in different time Zones. It also displays the time difference between the ServiceTitan account and the office employee's time zone set on their computer.

The time range communicated to a customer for when a technician will arrive.

**What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores.

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A zone is a group of zip codes. Zones are generally used for organizational purposes. By setting up Zones in ServiceTitan, a color coded system will be created to help you organize jobs in certain locations both on the Dispatch Board and the Schedule Page. You may refer to zones as service areas within your business.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)