---
title: "Customers are receiving incorrect times on their job booking and reminder notifications"
slug: "how-do-if-fix-incorrect-times-on-booking-and-reminder"
updated: 2026-03-27T19:16:56Z
published: 2026-03-27T19:16:56Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customers are receiving incorrect times on their job booking and reminder notifications

## Problem

When booking a job with a customer, for example, 2:00 PM–4:00 PM, ServiceTitan sends out an incorrect confirmation time, for example 1:00 PM–3:00 PM.

## Solution

### Workflows to Resolution

Follow these steps to ensure the correct confirmation time is sent to your customers:

1. Check the time zone set on your computer. Make sure it matches your local time zone.
2. In ServiceTitan, go **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customers-are-receiving-incorrect-times-on-their-job-booking-and-reminder-notifications-image-whe5y1vj.png) > Communications > Customer Notifications**.
3. Go to **Booking Confirmations > Settings**and **Reminder Notifications > Settings**.
4. Review the arrival window settings. If the arrival window settings look incorrect, ask your account administrator to adjust the time.

> [!NOTE]
> **Note:** By default, your [business hours in ServiceTitan](/v1/docs/set-up-business-hours) are used by these settings to provide your customers with an arrival window. For more, see [Choose your arrival window settings](/v1/docs/set-up-arrival-windows-for-customer-notifications-and-confirmations). If arrival window settings are already configured in **Settings > Operations > Job Booking** and in **Settings > Operations > Arrival Windows**, then any arrival window settings in **Settings > Communications > Customer Notifications** are overridden and hidden. For more, see [Set up arrival windows](/v1/docs/set-up-arrival-windows).

> [!NOTE]
> **Note:** If these steps do not resolve your question, please contact support so we can review the issue further.

### Tips for office administrators

Go to **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customers-are-receiving-incorrect-times-on-their-job-booking-and-reminder-notifications-image-x54vlwwt.png) > Your Account > Feature Configurations** and review the following feature configurations:

- **Time Zone:** The *Current Value* listed under this configuration is the current time zone set on your ServiceTitan account. If the time zone is incorrect, you can request to have it changed.
- **UseTenantTimeZone:** Enabling this configuration allows all times to be displayed in your ServiceTitan account time zone on the Call Booking screen, the Dispatch Board, and in job records where others are booking jobs for technicians in another time zone.
- **Display Tenant Timezone in Global Header:** Enabling this configuration adds your ServiceTitan account time zone to the navigation bar as a reminder to CSRs who are in different time zones. It also displays the time difference between the ServiceTitan account and the office employee's time zone set on their computer.