---
title: "How do I clear a customer credit in ServiceTitan?"
slug: "how-do-i-clear-a-customer-credit-in-servicetitan"
updated: 2026-03-27T01:35:57Z
published: 2026-03-27T01:35:57Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I clear a customer credit in ServiceTitan?

## Problem

You are trying to clear out credit for a customer. You created an adjustment invoice for the invoice, added a task with an amount equal to the credit, and went back to the original invoice to collect and apply payments. However, you do not see the credit to apply.

## Solution

1. [Unapply the payment](/v1/docs/unapply-a-payment-credit#unapply-a-payment-credit-from-a-specific-invoice) so that the full amount goes to the customer's available credits since the payment is already exported and cannot be edited.
2. On the original invoice, select **Collect and apply payment** and choose the credit. Apply only a partial amount.
3. On the adjustment invoice, add a task for the remaining amount. Adjust the pricing as needed to account for taxes.
4. Navigate back to the original invoice and select **Collect and apply payment**.
5. Apply the remaining credit to the adjustment invoice.

> [!NOTE]
> **Note:** If a customer makes a payment that should have created a credit for them, check if the payment was fully applied or not.