How can I submit a request to bulk deactivate a list of customers and their associated locations in ServiceTitan?

  • Published on Mar 17, 2026
  • 1 minute(s) read
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Problem

I want to deactivate multiple customers and their locations in bulk.

Solution

Bulk deactivation of Customers and Locations

  1. Prepare an Excel file with the list of customers and their customer ID numbers.

  2. Include the associated locations for each customer in the Excel file.

  3. Contact ServiceTitan Technical Support through chat or email.

  4. Provide the prepared Excel file to the support agent.

  5. Confirm the number of customers to be deactivated.

  6. Check your email for updates about the deactivation process.

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