---
title: "How can I restore photos and videos that were accidentally deleted from a customer account in ServiceTitan?"
slug: "how-can-i-restore-photos-and-videos-that-were-deleted"
updated: 2026-07-11T00:40:25Z
published: 2026-07-11T00:40:25Z
canonical: "help.servicetitan.com/how-can-i-restore-photos-and-videos-that-were-deleted"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I restore photos and videos that were accidentally deleted from a customer account in ServiceTitan?

## Problem

A coworker accidentally deleted all photos and videos from a customer's account in ServiceTitan.

## Solution

1. Go to your ServiceTitan [Next](/v1/docs/use-servicetitan-next) environment.
2. Find the Customer Record with the deleted photos and videos.
3. In the customer record, go to the *Photos & Videos* section.
4. Select all the photos and videos you want to restore.
5. Click **Download Selected** to save the files to your computer.
6. Go back to your live ServiceTitan Go environment.
7. Find the same customer record.
8. Go to the *Photos & Videos* section.
9. Click **Upload**.
10. Select the downloaded files from your computer.
11. Click **Open** to upload the files.

The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.

**What it does:** Serves as the single source of truth for all customer interactions, history, and financial data.

**Also called:** Customer account, Client record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)