---
title: "How can I prevent automatic confirmations from being sent out on unassigned Schedule Engine jobs?"
slug: "how-can-i-prevent-automatic-confirmations-from-being-sent-out-on-unassigned-schedule-engine-jobs"
tags: ["Role - Admin", "Focus - Service Replacement", "Focus - Construction", "Type - Residential", "Type - Commercial", "Area - Leads and Integrations"]
updated: 2026-10-16T01:26:13Z
published: 2026-10-16T01:26:13Z
canonical: "help.servicetitan.com/how-can-i-prevent-automatic-confirmations-from-being-sent-out-on-unassigned-schedule-engine-jobs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I prevent automatic confirmations from being sent out on unassigned Schedule Engine jobs?

## Problem

Automatic confirmations are being sent for jobs that are still unassigned, specifically Schedule Engine jobs.

## Solution

Follow the steps below to stop automated confirmations from being sent for unassigned Schedule Engine jobs.

### Workflows to Resolution

1. Go to the top toolbar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-prevent-automatic-confirmations-from-being-sent-out-on-unassigned-schedule-engine-jobs-image-w9ntal94.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A51%3A06Z&se=2026-11-13T10%3A51%3A06Z&sr=c&sp=r&sig=DgBbKm90dpunOAJxxg3fuX6%2FZwko0C9xKz%2BXDjqgA%2Bk%3D)**.
2. In the side panel, go to **Communications > Customer Notifications**.
3. Click **Reminder Notifications**
4. Click the **Automated Job Confirmations (via text)** tab.
5. Turn off the toggle for **Enable automated job confirmations** to disable notifications.
6. Click **Save**.

> [!NOTE]
> **Note:** If you don't want to disable all automated job confirmations, you can click the **Settings** tab to exclude only certain business units (BUs) and/or job types.