---
title: "How can I merge a customer with another customer that is a duplicate in ServiceTitan?"
slug: "how-can-i-merge-a-customer-with-another-customer-that-is-a"
updated: 2026-10-15T03:09:37Z
published: 2026-10-15T03:09:37Z
canonical: "help.servicetitan.com/how-can-i-merge-a-customer-with-another-customer-that-is-a"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I merge a customer with another customer that is a duplicate in ServiceTitan?

## Problem

I have a duplicate customer profile that I want to merge with the original customer profile.

## Solution

### Merge duplicate customer records

1. Go to **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-16T11%3A49%3A53Z&se=2026-10-16T12%3A49%3A53Z&sr=c&sp=r&sig=QagGZmHm9%2FKPYEgwJ%2BlwePluf%2B5i%2BVo2hPBlI9qbwls%3D) **>** **Tools > Merge Customers**.
2. In the *Customer to Keep* field, enter and select the name of the record you're keeping.
3. In the *Customer to Remove* field, enter and select the name of the duplicate record.

> [!TIP]
> **Tip:** Mark the duplicate Customer Record so you can tell it apart from the record you want to keep.
4. When finished, click **Merge**.

The duplicate customer record you removed will no longer appear in the search on the *Call Booking* screen. Any Location Records that were attached to it will now be attached to the customer record you kept. For more, see [Merge and unmerge duplicate customer and location records](/v1/docs/merge-and-unmerge-duplicate-customer-and-location-records).

The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.

**What it does:** Serves as the single source of truth for all customer interactions, history, and financial data.

**Also called:** Customer account, Client record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A physical service address associated with a customer, containing all jobs, equipment, and history for that property.

**What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site.

**Also called:** Service address, Property record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)