---
title: "How can I include a customer's phone number on an invoice?"
slug: "how-can-i-include-a-customers-phone-number-on-an-invoice"
updated: 2026-03-27T20:42:24Z
published: 2026-03-27T20:42:24Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I include a customer's phone number on an invoice?

## Problem

ServiceTitan does not automatically display a customer's phone number on invoices. You need a workaround to include this information.

## Solution

Currently, there is no direct way to display the customer's phone number on invoices. As a workaround, you can create a custom field for the customer record and add that custom field to the invoice template in Template Manager.

Account configuration is required to use Template Manager. Please contact [Technical Support](https://go.servicetitan.com/#/ask) for details.

### Create a custom field in the customer record

Create a custom field to include in the customer record for the customer's phone number. For more on creating custom fields, see [Use custom fields](/v1/docs/use-custom-fields).

### Add the custom field on the invoice template in Template Manager

1. On the navigation bar, go to **Settings ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png)**.
2. In the side panel, **Operations > Document Templates**.
3. On the Template Manager that opens, find the default invoice template you use and click **More ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png) >** **Make a copy**.

> [!NOTE]
> **Note:** If your default template is not an Out of Box template, you can skip this step.
4. Find the invoice template you just copied and click **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png)** **> Edit**.
5. In the components panel on the side, click and drag the **Custom Fields** component to the area on the invoice where you want the customer phone number to appear.
6. On the *Component Info* panel that opens, click **Add Field**.
7. On the *Add Custom Field* popup that opens, enter the name of the custom field you created for the customer record.

> [!NOTE]
> **Note:** The custom field name you created must match with the name you enter in this field.
8. Enter a *Label* if you want to show a label for that field.
9. When finished, click **Save and Publish**.
10. The customer phone number should now display whenever you use that template to print or email your invoice.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-include-a-customers-phone-number-on-an-invoice-image-pkfccg40.gif)