---
title: "How can I find out who marked a customer as 'Do Not Service' and when it was done?"
slug: "how-can-i-find-out-who-marked-a-customer-as-do-not-service"
updated: 2026-07-11T00:02:01Z
published: 2026-07-11T00:02:01Z
canonical: "help.servicetitan.com/how-can-i-find-out-who-marked-a-customer-as-do-not-service"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I find out who marked a customer as 'Do Not Service' and when it was done?

## Problem

I need to know who and when changed the customer's status to "Do Not Service".

## Solution

#### Open Audit Trail

1. [Search for](/v1/docs/use-search-in-servicetitan) and open the Customer Record for which you want to view changes.
2. From the left side menu, select **Audit Trail**.

> [!TIP]
> **Tip:** Use the date and username filters to narrow your search. For more, see [Use the audit trail on customer and Location Records](/v1/docs/use-the-audit-trail-on-customer-and-location-records).

> [!NOTE]
> **Note:** If the change happened within the last 14 days, you can contact ServiceTitan support with the customer's name so we can help you verify the information.

The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.

**What it does:** Serves as the single source of truth for all customer interactions, history, and financial data.

**Also called:** Customer account, Client record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A downloadable log of who changed what record and when.

**What it does:** Provides change history for accountability, error investigation, and compliance across teams.

**Also called:** Change history

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A physical service address associated with a customer, containing all jobs, equipment, and history for that property.

**What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site.

**Also called:** Service address, Property record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)