---
title: "What is the process for setting up email notifications for voicemails on the main line, departments and contact centers when there is no answer?"
slug: "how-can-i-enable-email-notifications-for-unanswered"
tags: ["Area - Phones Pro", "Role - Admin", "Type - Residential", "Type - Commercial", "Focus - Service Replacement", "Focus - Construction"]
updated: 2026-10-16T02:17:10Z
published: 2026-10-16T02:17:10Z
canonical: "help.servicetitan.com/how-can-i-enable-email-notifications-for-unanswered"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process for setting up email notifications for voicemails on the main line, departments and contact centers when there is no answer?

## Problem

Users need to receive email notifications for voicemails left when there is no answer.

## Solution

### Setting Up Voicemail Notifications for Main Line

1. Go to [Dialpad](http://dialpad.com/settings) and log in.
2. Click **Admin Settings > Main Line**.
3. Go to **Advanced settings**.
4. In the *Send email notifications for voicemails and faxes to additional email addresses* section, click **+ Add an Email Address** to add emails for receiving notifications.

> [!NOTE]
> **Note:** For the Main Line and Departments, you can also choose which notifications and subscriptions you receive by navigating to **Admin Settings > Main Line/Departments**.

![Area 0 department operator page](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-for-setting-up-email-notifications-for-voicemails-on-the-main-line-departments-and-contact-centers-when-there-is-no-answer-image-duix0syn.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A06%3A47Z&se=2026-11-12T11%3A06%3A47Z&sr=c&sp=r&sig=Z5mvmS42CubAi1cZUd5oPBrvXRFMd6737TnTQ57KiYo%3D)

### Setting Up Voicemail Email Notifications for Departments or Contact Centers

1. Go to [Dialpad](http://dialpad.com/settings) and log in.
2. Click **Departments** or **Ai Contact Centers** and select a department or a contact center of your choice.
3. Go to **Advanced settings**.
4. In the *Send email notifications for voicemails and faxes to additional email addresses* section, click **+ Add an Email Address** to add emails for receiving notifications.

> [!NOTE]
> **Note:** If you're already assigned as an agent in the Contact Center, you will receive the notifications by default. This can be managed under **Your Settings > Emails and alerts**.