What is the process for setting up email notifications for voicemails on the main line, departments and contact centers when there is no answer?

Problem

Users need to receive email notifications for voicemails left when there is no answer.

Solution

Setting Up Voicemail Notifications for Main Line

1. Go to Dialpad and log in.

2. Click Admin Settings > Main Line.

3. Go to Advanced settings.

4. In the Send email notifications for voicemails and faxes to additional email addresses section, click + Add an Email Address to add emails for receiving notifications.

Note: For the Main Line and Departments, you can also choose which notifications and subscriptions you receive by navigating to Admin Settings > Main Line/Departments.

Setting Up Voicemail Email Notifications for Departments or Contact Centers

1. Go to Dialpad and log in.

2. Click Departments or Ai Contact Centers and select a department or a contact center of your choice.

3. Go to Advanced settings.

4. In the Send email notifications for voicemails and faxes to additional email addresses section, click + Add an Email Address to add emails for receiving notifications.

Note: If you're already assigned as an agent in the Contact Center, you will receive the notifications by default. This can be managed under Your Settings > Emails and alerts.