---
title: "How can I customize notifications for different business units in ServiceTitan?"
slug: "how-can-i-customize-notifications-for-different-bus"
tags: ["Area - Dispatching", "Role - Admin", "Focus - Construction", "Focus - Service Replacement", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T03:28:18Z
published: 2026-10-15T03:28:18Z
canonical: "help.servicetitan.com/how-can-i-customize-notifications-for-different-bus"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I customize notifications for different business units in ServiceTitan?

## Problem

ServiceTitan does not allow notifications to be customized by business unit. The text and information included in a notification's message is universal across all business units.

## Solution

### Workflow Summary

You can exclude certain business units from notifications in ServiceTitan. Go to settings, then manage notifications.

### Exclude Business Units from notifications in ServiceTitan

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A15%3A30Z&se=2026-11-13T10%3A15%3A30Z&sr=c&sp=r&sig=xT8tQsp6dZ3iLJ99%2BfFpYtQGD200EtEyxLRu10ldwig%3D).
2. In the side panel, go to **Communications** **>** **Customer Notifications**.
3. Select the notification type you want to manage.
4. Click the **Settings** tab.
5. From the **Exclude Business Unit** dropdown, select the business unit you want to exclude.
6. When finished, click **Save**.