---
title: "Failed-autobatch payment emails not reaching the right people"
slug: "how-can-i-add-new-recipients-for-failed-autobatched-emails"
updated: 2026-07-28T16:42:45Z
published: 2026-07-28T16:42:45Z
canonical: "help.servicetitan.com/how-can-i-add-new-recipients-for-failed-autobatched-emails"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed-autobatch payment emails not reaching the right people

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Payments · Autobatching · Permissions • All versions

## **What you're seeing**

When payment autobatching fails, the employees who need to know are not getting the failure email. Because no one is alerted, a failed batch can go unnoticed and payments may not settle.

## **Why this happens**

**Reason 1**

**The failure email is controlled by a per-employee permission.** Only employees who have the **Receive payment autobatching failure emails** permission enabled receive the email. If no one has the permission, or only the wrong people do, the staff who need the alert will not get it. Add the permission for anyone who should be notified.

## **How to fix it**

### **1****Enable the failure-email permission on the employee's profile**

1. On the navigation bar, click **Settings**.
2. Go to **People > Employees**.
3. Find the employee who should receive the emails and click **Edit**.
4. Select the **Permissions** tab.
5. Select the **Receive payment autobatching failure emails** permission.
6. Click **Save Changes**.

> [!NOTE]
> **✓ Done ·** That employee now gets an email whenever payment autobatching fails. Repeat for anyone else who needs the alert.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- Your tenant name and the employee(s) who should receive the emails
- Confirmation that the **Receive payment autobatching failure emails** permission is selected on their profile
- The email address on the employee's profile (so you can confirm it's current)
- Whether the emails are going to an old or unexpected address instead

## **Want to learn more?**

[**How can I set up notifications to be alerted when emails bounce or fail to deliver? ›**](https://help.servicetitan.com/docs/set-up-notifications-alerted-emails-bounce-fail-to-deliver) Set up alerts that flag when outbound emails bounce or fail to deliver, so delivery problems don't go unnoticed.

[**TSYS payments batching automatically when you want manual control ›**](https://help.servicetitan.com/docs/process-to-turn-off-auto-batching-tsys-payments-in-account) Turn off automatic batching for TSYS payments when you need to control settlement manually.