Overview
This article explains how adjustment invoices from ServiceTitan appear in QuickBooks. Depending on whether the adjustment results in a net-positive or net-negative amount, QuickBooks will display it as an invoice or a credit memo. The examples below show how a net-negative adjustment invoice exports and how it affects your transaction journal and reporting.
Who uses this feature
Administrators, office employees, managers, accountants, and bookkeepers
Applies to all business types
Applies to all trades
Feature configuration
Account configuration is required to use this feature. Please contact Technical Support for details.
Things to know
An adjustment invoice, with a net-postive value, will export as an invoice to QuickBooks.
An adjustment invoice, with a net-negative value, will export to QuickBooks as a credit memo.
Example: Exporting a net-negative adjustment invoice to QuickBooks
In the following example, we'll show you how a net-negative adjustment invoice will export and impact QuickBooks. In this example, we will be using a bad debt item mapped to a "bad debt" expense account.
You have created an adjustment invoice with a net negative amount in ServiceTitan.
The adjustment invoice in exports to QuickBooks as a credit memo, as the net amount is negative.
The adjustment invoice will show in your transaction journal as a debit to the bad debt service item in your Pricebook. It will also show as a debit to your sales tax item.
Your Profit & Loss Detail Report will show the adjustment invoice as an expense (debit). The balance between the original invoice and the adjustment invoice should equal zero. Sales tax is not included in this report.
