---
title: "General Ledger Account Not Showing Up in Map Chart of Accounts"
slug: "gl-account-not-showing-up-in-map-chart-of-accounts"
updated: 2026-03-27T01:42:45Z
published: 2026-03-27T01:42:45Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# General Ledger Account Not Showing Up in Map Chart of Accounts

## Problem

A general ledger account in QuickBooks Desktop is not appearing in the Map Chart of Accounts section of the QuickBooks Desktop settings in ServiceTitan.

## Solution

1. Go to the Map Chart of Accounts in ServiceTitan by going to **Settings > Integrations > Quickbooks Desktop** and selecting the correct connection.
2. Click **Edit** for Chart of Accounts Mapped.
3. Perform a hard refresh by pressing **Ctrl + F5** on your keyboard (for PC).
4. If the General Ledger account is still not showing, please contact ServiceTitan support for further assistance.

> [!NOTE]
> **Note:** If you are not sure on how to create a GL account in ServiceTitan, see [Set up general ledger accounts](/v1/docs/set-up-general-ledger-accounts).