---
title: "Follow up on survey responses"
slug: "follow-up-on-survey-responses"
tags: ["Focus - Construction", "Focus - Service Replacement", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"]
updated: 2026-06-24T21:51:30Z
published: 2026-06-24T21:51:30Z
canonical: "help.servicetitan.com/follow-up-on-survey-responses"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Follow up on survey responses

## Overview

Following up on surveys helps your team get more feedback and improve customer experience. It also gives you a chance to collect a response while the job is still fresh in the customer’s mind.

[Follow up on survey responses Video](https://fast.wistia.net/embed/iframe/qlcbg0kjm4?web_component=true&seo=true&videoFoam=false)

## Follow up on uncompleted surveys

The Surveys tab on the Follow Up screen will show you uncompleted surveys.

On the Follow Up screen, you will see a tab called **Surveys**.

The **Surveys** tab can be used to generate a follow-up list for customers who haven't responded to the job completion survey.

The **Surveys** tab will include:

- All completed jobs, where the customer has not yet completed a survey.

The **Surveys** tab will allow you to:

- Filter by *Business Unit*.
- Filter by job completion date.
- Export the survey follow up list in Excel, CSV, or PDF format.

When you do follow-ups, you can [complete the survey while on the phone with the customer](/v1/docs/complete-a-survey-while-on-the-phone-with-the-customer).

## See survey results for completed surveys

You can run the Surveys Report to see completed surveys

You can review all of your survey results by running the *Survey Report*. Go to **Reports** **>** **Legacy Reports** and search for the *Survey Report*.

The *Survey Report* will provide you with a summary of completed customer surveys. You can use the date filter to filter the report by job completion date.

The *Survey Report* includes:

- Job number
- Job type
- Customer name
- Customer email
- Job completion date
- Customer response (the customer's rating)
- Customer comments

![Survey report displaying job details, customer information, and completion ratings for tasks.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/follow-up-on-survey-responses-image-jj3o2efu.jpg?sv=2026-02-06&spr=https&st=2026-10-12T21%3A05%3A12Z&se=2026-10-12T22%3A05%3A12Z&sr=c&sp=r&sig=oy5%2FXyFgVrq0%2BEjLQhaZ7WtB8xXBToxE%2BgzetusMI2E%3D)

## Want to learn more?

- See [Customer notifications](/v1/docs/customer-notifications)