---
title: "Invoice logo or formatting looks wrong when printed"
slug: "fix-invoices-with-missing-logo-when-printed"
updated: 2026-07-14T22:06:17Z
published: 2026-07-14T22:06:17Z
canonical: "help.servicetitan.com/fix-invoices-with-missing-logo-when-printed"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoice logo or formatting looks wrong when printed

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · CSR · Office Admin**Area:** Invoicing · All versions

## **What you're seeing**

Your invoices suddenly look off when printed. The company logo is missing, and the layout has formatting problems that weren't there before. The invoice data itself is correct — only the printed appearance is wrong.

## **Why this happens**

There is 1 common reason.

**Reason 1**

**A cached version of the page is loading instead of the current one.** This is usually a temporary display issue in your browser. A hard refresh forces the browser to reload the page fresh and typically restores the logo and formatting.

## **How to fix it**

### **1****Do a hard refresh of the page**

1. On Windows, hold **Ctrl** and **Shift**, then press **R**. (Or hold **Ctrl** and press **F5**.)
2. On Mac, hold **Shift** and click the **Reload** button. (Or hold **Command** and **Shift**, then press **R**.)
3. Check whether the invoice looks normal after the hard refresh.

> [!NOTE]
> **✓ Done ·** The logo and formatting display correctly on the printed invoice. You're done.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The invoice number affected
- What's wrong with the printed output (missing logo, layout shift, other)
- Your browser and operating system
- Whether the issue affects one invoice or all of them, and one user or several
- That you already tried a hard refresh

## **Want to learn more?**

[**Copy and customize invoice print templates ›**](https://help.servicetitan.com/docs/copy-and-customize-invoice-print-templates) How-to guide for editing invoice print templates.