---
title: "How do I fix a payment applied to the wrong customer or invoice?"
slug: "fix-a-payment-applied-to-the-wrong-customer-or-invoice"
updated: 2026-03-27T01:40:32Z
published: 2026-03-27T01:40:32Z
---

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# How do I fix a payment applied to the wrong customer or invoice?

## Problem

If a payment was collected on the wrong invoice or customer profile, you may need to apply it to the correct one.

## Solution

### If the payment is applied to an invoice:

1. Go to the invoice and [unapply the payment from the invoice](/v1/docs/unapply-a-payment-credit#unapply-a-payment-credit-from-a-specific-invoice).
2. Make note of the payment details, such as amount, payment type, and authorization code, if available.
3. [Delete the payment from the invoice](/v1/docs/edit-or-delete-payments-on-invoices#edit-unapply-or-delete-a-payment-credit-from-an-invoice).
4. Go to the correct invoice or customer profile to which the payment should be applied.
5. If applying to an invoice, on the invoice screen:
  1. Click **Collect and apply payment**.
  2. On the *Collect and Apply Payments* screen, enter payment details.
6. If applying to a customer profile:
  1. On the customer profile screen, click the **More** icon.
  2. On the dropdown, select **Collect Payment**.
  3. On the *Collect and Apply Payments* screen, enter payment details.
7. If the payment type is a check, click **Save**.
8. If the payment type is a credit card, click the down arrow on the **Charge** option and select **Save without Charging**.

### If the payment is on a customer profile:

1. Go to the customer profile from which the payment was collected incorrectly.
2. In the side menu, click **Payments**.
3. Locate the payment incorrectly collected and click the **More** icon.
4. On the dropdown, select **Delete Payment**.
5. Click **Confirm**.
6. Go to the correct invoice or customer profile to which the payment should be applied.
7. If applying to an invoice, on the invoice screen:
  1. Click **Collect and apply payment**.
  2. On the *Collect and Apply Payments* screen, enter payment details.
8. If applying to a customer profile:
  1. On the customer profile screen, click the **More** icon.
  2. On the dropdown, select **Collect Payment**.
  3. On the *Collect and Apply Payments* screen, enter payment details.
9. If the payment type is a check, click **Save**.
10. If the payment type is a credit card, click the down arrow on the **Charge** option and select **Save without Charging**.