--- title: "Find job suggestions for a technician in Dispatch Pro" slug: "find-job-suggestions-for-a-technician-in-dispatch-pro" updated: 2026-10-02T04:07:32Z published: 2026-10-02T04:07:32Z canonical: "help.servicetitan.com/find-job-suggestions-for-a-technician-in-dispatch-pro" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Find job suggestions for a technician in Dispatch Pro ## Overview Use technician-centric suggestions in Dispatch Pro Assist to start from a technician instead of a Job. Select a technician on the Dispatch Board — especially one with an open gap in their schedule — and Dispatch Pro suggests jobs they can take. This makes it easier to keep specific technicians busy, such as during a slower season when protecting technician retention is a priority. ### Who uses this feature - Dispatchers - Businesses using Dispatch Pro Assist Mode ### Feature configuration - To get started with Dispatch Pro, review pricing and select your package [here](https://plg.servicetitan.com/dsp). You can also request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro/dispatch), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM). - This feature is rolling out gradually. If you don't see it yet, contact your CSM or PAM to confirm availability for your account. - Certain permissions are required to set up and manage Dispatch Pro. To have these enabled, contact the account administrator on your team. ## Things to know - Technician suggestions use the same job-suitability logic as job-centric Dispatch Assist (skills, zone, technician availability, Arrival Window, and business hours), just reoriented to start from the technician you select. - Dispatch Pro Assist Mode must be turned on to use this workflow. It requires the same setup as job-centric Dispatch Assist. - If a technician has no eligible jobs, you'll see a message letting you know no suggestions are currently available for them. - If a suggested job is part of a larger chain of related schedule changes, accepting it applies the full chain — not just part of it. - This flow doesn't override existing assignment rules. A technician only receives suggestions for jobs they're already eligible for. - This release doesn't yet include locking an assigned job against later auto-optimization, capturing a reason for overriding a recommendation, or scoring the impact of an override. Support for these is planned for a future release. ## Find job suggestions for a technician 1. Go to the navigation bar and click **Dispatch** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-crew-scheduling-image-zhdyyehg.png). 2. On the Dispatch Board, locate and select the technician you want to find jobs for — for example, a technician with an open gap in their schedule or no jobs assigned yet. 3. From the technician's panel, choose the option to view job suggestions. 4. Review the suggested jobs. For each suggestion, you can see the: 1. **Job count change:** The change in the number of jobs. 2. **Drive time change:** The predicted change in drive time. 3. **Predicted value:** The predicted monetary impact of the change. 5. Click **Accept** to assign a suggested job to the technician. If you don't want to apply any of the suggestions, close the panel. ## Want to learn more? - See [Use Dispatch Assist in Dispatch Pro](/v1/docs/use-dispatch-assist-in-dispatch-pro) - See [Dispatch Pro Settings overview](/v1/docs/dispatch-pro-settings-overview) AI-powered dispatching product that analyzes job requirements, technician skills, drive time, and capacity to optimize job assignments. **What it does:** Maximizes technician utilization and on-time arrivals by algorithmically routing and assigning jobs — reducing the cognitive load on dispatchers. **Also called:** AI dispatch, Smart dispatch **Tags:** Dispatch Pro, ServiceTitan Max, AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The core work record in ServiceTitan representing a service request, containing appointments, invoices, estimates, and notes. **What it does:** Acts as the operational and financial center of gravity for all work performed — everything is tied to a Job. **Also called:** Work order, Service ticket **Tags:** Core [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The time range communicated to a customer for when a technician will arrive. **What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores. **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)