--- title: "Filter the Dispatch Board" slug: "filter-the-dispatch-board" updated: 2026-05-22T00:12:19Z published: 2026-05-22T00:12:19Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Filter the Dispatch Board ## Overview Filters make navigating the Dispatch Board easier. Use filters to help you find the correct technician for an appointment. You can filter the Dispatch Board by business units (BUs), teams, and skills. --- ### #### Who uses this feature - Dispatchers - Applies to all business types #### Feature configuration - The *View dispatch board* permission is required to use this feature. Please contact the account administrator on your team. ## Things to know - If your [employee profile](/v1/docs/add-and-manage-office-employee-profiles) is assigned to a business unit (BU), that BU is selected by default in filtering and cannot be cleared. - If technicians aren't assigned to [business units](/v1/docs/best-practices-for-managing-business-units#adjust-business-units-assigned-to-technicians) or [teams](/v1/docs/manage-and-view-technician-teams), then they'll always appear on the Dispatch Board, no matter which filters you select. - We've added teams and skills filters, which are now grouped with the existing BUs filter in a new **Filter** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-a0pptf3w.png)****menu. The new filter menu is available by default, but you can request to have it turned off if you don't want to see or use it. Requesting to turn off the new filter menu will remove the teams and skills filters and will return you to the old view, which only displays the BUs filter at the top of the Dispatch Board. To request this, please contact [Technical Support](http://go.servicetitan.com/ask). - If you use several combinations of BUs, teams, or skills, you can bookmark your view for quick access. The link to the Dispatch Board changes as you update the filter selections being displayed. Select the filters you want then bookmark that custom link to the Dispatch Board in your browser. For example, create a bookmark called "Install West" for only the install-related BUs for a certain zone. - After you apply filters, your filter selection remains if you go to a different screen in ServiceTitan and then back to the Dispatch Board. If you sign out and back in to ServiceTitan, any previous filters you applied are cleared. ## Filter the Dispatch Board by business units 1. Go to the navigation bar and click **Dispatch ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-y7h9vd18.png)**. 2. At the top of the Dispatch Board, click the **Filter**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-pf60iald.png)icon. 3. From the **Business Units** dropdown, select which technician BUs you want to see on the Dispatch Board. 4. When finished, click the dropdown again to close the selection box, then click **Apply**.![Filtering Dispatch Board by business units.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-do54yunv.png) > [!NOTE] > **Note:** If technicians aren't assigned to [business units](/v1/docs/best-practices-for-managing-business-units#adjust-business-units-assigned-to-technicians), then they'll always appear on the Dispatch Board, no matter which filters you select. ## Filter the Dispatch Board by teams > [!NOTE] > **Note:** If technicians aren't [assigned to teams](/v1/docs/manage-and-view-technician-teams), they'll always appear on the Dispatch Board, no matter which filters you select. 1. Go to the navigation bar and click **Dispatch ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-ws0c2qy3.png)**. 2. At the top of the Dispatch Board, click **Filter** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-dpre3xmh.png). 3. Click the **Teams** dropdown, then select which technician teams you want to see on the Dispatch Board. 4. When finished, click the **Teams** dropdown again to close the selection box, then click **Apply**.![Filtering the Dispatch Board by teams.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-duseh0hz.png) > [!TIP] > **Tip:** If you prefer to keep all teams on the Dispatch Board, but you only want to see the technicians and appointments for a specific team, you can collapse teams instead of filtering them. Click **Collapse**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-lrxtu0a3.png)next to the team name to collapse it. Click **Expand**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-pj3jsi1c.png)to reopen it. ![A cursor clicking Collapse next to the team name to collapse it.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-e32p9dtd.gif) ## Filter the Dispatch Board by skills 1. Go to the navigation bar and click **Dispatch ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-rgm6pxon.png)**. 2. At the top of the Dispatch Board, click the **Filter**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-sev3s1l2.png)icon. 3. From the **Skills** dropdown, select which technician skills you want to see technicians for on the Dispatch Board. 4. When finished, click the dropdown again to close the selection box, then click **Apply**.![Filering the Dispatch Board by skills.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-y25d4thg.png) > [!NOTE] > **Note:** The skills filter only shows technicians who have the skill you're filtering for. If technicians don't have any [skills](/v1/docs/manage-skills-for-technicians-and-job-types#assign-skills-to-technicians) assigned in ServiceTitan, then they'll be filtered out. ## Clear your filter selection To clear your selection, click **X**or **None**. ![Clicking None to clear filter selections.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-drit2ajp.png) When you're finished, click the dropdown again to close the selection box, then click **Apply**. You can also clear your entire selection by clicking **Clear All**, then **Apply**. ![Clearing filter selections by clicking Clear All, then Apply.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/filter-the-dispatch-board-image-0it8x9if.png) --- ### FAQ #### Does the Business Unit filter on the Dispatch Board filter by the technician's business unit or the job's business unit? The *Business Unit* filter on the Dispatch Board filters by the technician's business unit. For more, see the [Filter the Dispatch Board by business units](/v1/docs/filter-the-dispatch-board#filter-the-dispatch-board-by-business-units) section of [Filter the Dispatch Board](/v1/docs/filter-the-dispatch-board). #### Does the Skills filter on the Dispatch Board filter by skills assigned to technicians or to jobs? The *Skills* filter on the Dispatch Board filters by skills assigned to technicians. For more, see the [Filter the Dispatch Board by skills](/v1/docs/filter-the-dispatch-board#filter-the-dispatch-board-by-skills) section of [Filter the Dispatch Board](/v1/docs/filter-the-dispatch-board). ## Want to learn more? - See [Use the Daily Dispatch Board](/v1/docs/use-the-daily-dispatch-board) - See [Add and edit business units](/v1/docs/add-and-edit-business-units) - See [Manage and view technician teams](/v1/docs/manage-and-view-technician-teams) - See [Manage skills for technicians and job types](/v1/docs/manage-skills-for-technicians-and-job-types)