---
title: "Exported a Payment Under the Wrong Customer Name"
slug: "exported-a-payment-under-the-wrong-customer-name"
updated: 2026-03-11T20:43:44Z
published: 2026-03-11T20:43:44Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Exported a Payment Under the Wrong Customer Name

## Problem

You have exported a payment in ServiceTitan under the wrong customer name and need to fix it but the invoice is in the correct customer name.

## Solution

1. Create an adjustment invoice from the original invoice.
2. On the adjustment invoice screen that opens, click **Add a payment** and add a negative payment of the same amount.
3. Select a payment type of *Refund* or indicate in the memo that this is a refund.
4. Click **Save**.
5. On the adjustment invoice screen, click **Update invoice details**.
6. On the *Bill To* field, select the customer who was incorrectly charged.
7. Click **Save**.