--- title: "Enter technician commission, job splits, and spiffs for a job or project" slug: "enter-technician-commission-spiffs" updated: 2026-10-16T01:45:47Z published: 2026-10-16T01:45:47Z canonical: "help.servicetitan.com/enter-technician-commission-spiffs" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Enter technician commission, job splits, and spiffs for a job or project ## Overview Use these workflows confirm commissions show up correctly in payroll and reports. --- ### #### Who uses this feature - Administrators and managers - Applies to all business types ## Commission for the sales technician (Sold By credit) If the estimate is sold in Mobile, the technician will automatically get *Sold By* credit. If you are the one selling the estimate from the Office, make sure *Sold by* credit has been entered according to your office policy. ![Project opportunity follow-up details including amounts, status, and technician information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enter-technician-commission-job-splits-and-spiffs-for-a-job-or-project-image-lb6v63x2.png?sv=2026-02-06&spr=https&st=2026-10-30T19%3A12%3A28Z&se=2026-10-30T20%3A12%3A28Z&sr=c&sp=r&sig=6z90vjfxP%2FjSm6NmG%2BvYGDC5nEGZfXfYxs%2FpccZX4og%3D) The technician's *Sold By* commission rate is entered in **Settings > People > Technicians > Edit technician > Payroll**. Only the Office Manager should have permission to view or update these settings. ## Commission for technicians performing the work (job splits) As with any job in ServiceTitan, technicians will be paid according to the Splits entered on the job. If technicians should earn a commission, **make sure they are part of the job splits on the invoice where you billed the customer** (the invoice where you entered the Pricebook items). If there are multiple technicians, you will need to adjust the splits as necessary. > [!NOTE] > **Note:** By default, 100% of the job split will go to the first technician assigned to the job. If there are multiple technicians performing the work, you will need to adjust the splits as necessary. Splits can only be calculated per job, there is no way to calculate splits on an appointment. Technician commission rates are entered in **Settings > People > Technicians > Edit technician > Payroll**. Only the Office Manager should have permission to view or update these settings. To view or update technician splits, complete the following: 1. Navigate to the Invoice for which you want to view or edit the technician split for. 2. Click **Adjust splits**. ![Invoice summary for plumbing maintenance service, including billing and cost details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enter-technician-commission-job-splits-and-spiffs-for-a-job-or-project-image-l92ita4q.png?sv=2026-02-06&spr=https&st=2026-10-30T19%3A12%3A28Z&se=2026-10-30T20%3A12%3A28Z&sr=c&sp=r&sig=6z90vjfxP%2FjSm6NmG%2BvYGDC5nEGZfXfYxs%2FpccZX4og%3D) 3. On the *Adjust splits* screen, adjust the technician splits. ![Invoice details showing sold hours split between Ken and Charles for a plumbing job.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enter-technician-commission-job-splits-and-spiffs-for-a-job-or-project-image-i3xbj9kj.png?sv=2026-02-06&spr=https&st=2026-10-30T19%3A12%3A28Z&se=2026-10-30T20%3A12%3A28Z&sr=c&sp=r&sig=6z90vjfxP%2FjSm6NmG%2BvYGDC5nEGZfXfYxs%2FpccZX4og%3D) 4. When you're finished, click **Save**. ## Commission or spiffs for Tech Generated Leads Some companies like to pay their technicians when they generate a lead. You can do this in either of the following ways: #### Use payroll adjustments to pay out a bonus/commission on Tech Generated Leads Before you run payroll, you can run the Sales Tracking Report by Detail. This report will show you tech generated leads and revenue coming from these leads, listed out by technician (*Tech Generated Leads $*). ![Table displaying job numbers, invoices, and tech-generated leads with amounts.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enter-technician-commission-job-splits-and-spiffs-for-a-job-or-project-image-fv4v7lqq.png?sv=2026-02-06&spr=https&st=2026-10-30T19%3A12%3A28Z&se=2026-10-30T20%3A12%3A28Z&sr=c&sp=r&sig=6z90vjfxP%2FjSm6NmG%2BvYGDC5nEGZfXfYxs%2FpccZX4og%3D) You can then go to the invoice and click **Add a payroll adjustment** to enter a bonus or commission for a Tech Generated Lead. - To pay out a flat rate bonus, select **Direct** from the **Type** dropdown. - To pay out commission, select **Commission-based** from the **Type** dropdown. The technician will be paid their commission rate based on the full amount entered here. (Optional) If there was no estimate visit, you can give *Sold By* credit for the *Tech Generated Lead.* If there was no estimate visit (that is, the install work was scheduled directly from the tech generated lead), you can give **Sold By** credit to the technician who generated the lead. The technician will be paid out according to their **Sold By** commission rate (in **Settings > People > Technicians > Edit technician > Payroll > Sold by** rate). - If the job has already been booked, you can go to the job settings to enter **Sold By** credit. - Navigate to the job and click the **Edit Pencil** on the job screen. - Enter the technician in the **Sold By** field and click **Save**. ## Check to see if invoice items are set to pay out commission In order for technicians to earn commission, items on the invoice must be marked as commissionable. Go to **Pricebook** and select **Services**, **Equipment**, or **Materials** (for chargeable material items) and edit the item. If the item is supposed to pay out commission, the **Pays Commission** checkbox should be selected under the *Commission* tab. > [!NOTE] > **Note:** Only the Office Manager has permission to update these settings. ## Check to see if there is a bonus/spiff for a membership sale or other type of sale You can check to see if there is a bonus/spiff for a membership sale, or if a bonus/spiff will be paid out on another Pricebook item. Go to **Pricebook** and select **Services**, **Equipment**, or **Materials** (for chargeable material items) and edit the item. Bonuses or spiffs will be entered in the *Commission* tab. > [!NOTE] > **Note:** Only the Office Manager has permission to update these settings. --- ### FAQ #### Why aren't commissions showing in job costing or reports? Commissions won't appear if the invoice is in *Pending* status. Make sure the invoice is Posted or Exported, then update the technician's payroll for the correct period to reflect commissions. Split determines how much credit each technician is getting for the job. For example: If two technicians perform work on a job, the split could be an even 50%-50%, or it could be 75%-25% if the first technician did a bulk of the work. By default 100% of the technician split will go to the first technician assigned to the job. [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) See Split. [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)