---
title: "Enter military and diplomatic addresses"
slug: "enter-military-and-diplomatic-addresses-1"
updated: 2026-10-15T02:47:36Z
published: 2026-10-15T02:47:36Z
canonical: "help.servicetitan.com/enter-military-and-diplomatic-addresses-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enter military and diplomatic addresses

## Overview

Your account can be configured to support USPS-sanctioned military and diplomatic addresses. You can enter military and diplomatic addresses anywhere you can enter a billing address. This helps you accurately route invoices to serve a broader customer base.

---

### 

#### Who uses this feature

- Office employees
- Primarily for Commercial Service and Replacement and Commercial Construction business types

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## Things to know

- You can only enter a ZIP code sanctioned by the USPS for overseas military and diplomatic mail. For more, see [Military & Diplomatic Mail (USPS)](https://www.usps.com/ship/apo-fpo-dpo.htm).
- You can only add a military or diplomatic address as a bill-to address on the Customer Record. You can’t add it as a service location address on a Location Record.
- If you’re creating a new Customer Record, this option is only available after you select **The customer is different from the Tenant**.

## Enter a military or diplomatic address

1. While [adding a new customer](/v1/docs/create-a-customer-record) or [editing an existing customer record](/v1/docs/customer-and-location-records-overview#edit-or-take-action-from-a-customer-or-location-record), select **Is this a military/diplomatic address? ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enter-military-and-diplomatic-addresses-image-afh042lp.png?sv=2026-02-06&spr=https&st=2026-10-16T11%3A53%3A39Z&se=2026-10-16T12%3A53%3A39Z&sr=c&sp=r&sig=YKATJjTcbbUzRQp0ZtCDAlHV8Ob6kmdQk7KlLG2b0Bo%3D)**
2. After you select, **Is this a military/diplomatic address**, new dropdown options appear. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enter-military-and-diplomatic-addresses-image-igpg669h.png?sv=2026-02-06&spr=https&st=2026-10-16T11%3A53%3A39Z&se=2026-10-16T12%3A53%3A39Z&sr=c&sp=r&sig=YKATJjTcbbUzRQp0ZtCDAlHV8Ob6kmdQk7KlLG2b0Bo%3D)
3. Select one option each from the *APO/FPO/DPO* dropdown:
  1. **APO:** Army Post Office (U.S. Army and U.S. Air Force)
  2. **FPO:** Fleet Post Office (U.S. Navy and U.S. Marine Corps)
  3. **DPO:** Diplomatic Post Office
4. Select one option from the *AP/AA/AE* dropdown:
  1. **AP:** Armed Forces Pacific
  2. **AA:** Armed Forces (the) Americas
  3. **AE:** Armed Forces Europe
5. Add a USPS-sanctioned ZIP code for the address.
6. Enter the rest of the customer’s information as usual, including name, street address, phone number, and email address.
7. When finished, click **Save**.

## Want to learn more?

See [Call Booking](/v1/docs/call-booking)

The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.

**What it does:** Serves as the single source of truth for all customer interactions, history, and financial data.

**Also called:** Customer account, Client record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A physical service address associated with a customer, containing all jobs, equipment, and history for that property.

**What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site.

**Also called:** Service address, Property record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)