---
title: "Can't enable Transaction Hub without Payment Terms"
slug: "enabling-transaction-hub-without-payment-terms"
updated: 2026-07-27T19:51:48Z
published: 2026-07-27T19:51:48Z
canonical: "help.servicetitan.com/enabling-transaction-hub-without-payment-terms"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't enable Transaction Hub without Payment Terms

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Accountant · Bookkeeper**Area:** Accounting · Transaction Hub · Payment Terms · All versions

## **What you're seeing**

You want to use Transaction Hub, but you don't have Payment Terms enabled and you'd prefer to leave it that way. Transaction Hub won't turn on until Payment Terms is enabled.

## **Why this happens**

**Reason 1**

**This is intentional, not a bug.** Transaction Hub can't be enabled without Payment Terms because its modules need due dates to correctly bucket aging invoices and customer payments. Without payment terms, there's no due date to age those transactions against.

## **Before you start**

- You need the **Edit payment terms** permission to enable Payment Terms in ServiceTitan settings.
- Enabling Payment Terms sets a default term of **Due Upon Receipt** for both customers and vendors. You aren't required to set specific terms beyond that default.

> [!NOTE]
> **Caution:** If you use a QuickBooks integration, be aware that enabling Payment Terms in ServiceTitan overrides any payment terms set up in QuickBooks.

## **How to fix it**

To use Transaction Hub, enable Payment Terms.

### **1****Enable Payment Terms, then enable Transaction Hub**

1. Enable **Payment Terms** in ServiceTitan. If you use a QuickBooks integration, note that this overrides any payment terms set up in QuickBooks.
2. Both customers and vendors are given a default payment term of **Due Upon Receipt**. Adjust individual terms later if needed.
3. Enable **Transaction Hub**, which is now available once Payment Terms is on.

> [!NOTE]
> **✓ Done ·** Transaction Hub is enabled, and your invoices and payments age correctly against their due dates.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- Confirmation that Payment Terms is enabled in your settings
- Whether you use a QuickBooks integration, and which one (QBO or QBD)
- What happens when you try to enable Transaction Hub
- Whether your QuickBooks payment terms changed after enabling Payment Terms

## **Want to learn more?**

[**Understand the Transaction Hub ›**](https://help.servicetitan.com/docs/understand-the-transaction-hub) Overview of what Transaction Hub does and the modules it powers.

[**Create payment terms ›**](https://help.servicetitan.com/docs/create-payment-terms) How to set up and adjust payment terms for customers and vendors.