---
title: "Enable reminder notifications for customers"
slug: "enable-reminder-notifications-for-customers"
updated: 2026-06-24T21:51:15Z
published: 2026-06-24T21:51:15Z
canonical: "help.servicetitan.com/enable-reminder-notifications-for-customers"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable reminder notifications for customers

## Overview

When reminder notifications are turned on, your customers automatically receive a reminder text or email about their job appointments. You can set reminders to be sent 24 hours before a scheduled appointment, or a specific time the day before the appointment.

[Enable reminder notifications for customers Video](https://fast.wistia.net/embed/iframe/bupkysceu6?web_component=true&seo=true&videoFoam=false)

---

### 

#### Who uses this feature

- Administrators and Office Employees.
- Applies to all business types.

## 

## Things to know

- To enable text notifications, your [default SMS number](/v1/docs/set-up-outbound-default-numbers-for-text-notifications-sms-and-mms) must be set up and SMS notifications must be enabled. If your default SMS number is not properly configured, you're prompted to edit your phone number.
- Your [arrival window settings](/v1/docs/set-up-arrival-windows) apply to both text and email notifications. Additionally, you can't have a different arrival window setting for booking confirmations and reminder notifications.
- If a job has multiple appointments, a reminder notification is sent for each one.
- If the job's appointment is booked on the same day after the reminder notification window has passed, the customer will not receive a reminder notification for that appointment.

## Enable appointment reminder notifications

1. Go to the top toolbar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png).
2. In the side panel, go to **Communications > Customer Notifications**.
3. Click **Reminder Notifications**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-reminder-notifications-for-customers-image-65ysaflt.png)
4. Go to the **Text** and **Email** tab and turn on the toggle to enable notifications. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-reminder-notifications-for-customers-image-4735r9pg.png)You can also customize the notification message. For more, see [Customize notification message templates](/v1/docs/customize-notification-message-templates).
5. Click the **Settings** tab and choose when notifications are sent. You can set reminders to go out 24 hours before a scheduled appointment, or a specific time the day before the appointment. You can also exclude reminders for specific business units and job types. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-reminder-notifications-for-customers-image-utlgdwf1.png)
6. If you don’t have [arrival windows](/v1/docs/set-up-arrival-windows) enabled, use the *Arrival Window* section to select how you want to handle notification timing guidelines. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-reminder-notifications-for-customers-image-konru7l9.png)By default, if you don’t have arrival windows enabled your business hours are used to provide your customers with an arrival window. For more, see [Choose your arrival window settings](/v1/docs/set-up-arrival-windows-for-customer-notifications-and-confirmations).

> **Note:** If you select **Job Start time + Job Type Duration**, the change applies to both booking confirmations and appointment reminders.
7. When finished, click **Save**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-reminder-notifications-for-customers-image-kwyhgrm9.png)

## Want to learn more?

- See [Customer notifications](/v1/docs/customer-notifications)