---
title: "Enable native GPS access for ServiceTitan Mobile"
slug: "enable-native-gps-access-for-servicetitan-mobile"
updated: 2026-05-26T19:29:44Z
published: 2026-05-26T19:29:44Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable native GPS access for ServiceTitan Mobile

## Overview

ServiceTitan Mobile can access the native GPS on the mobile device it’s installed on. This lets you send notifications to customers allowing them to track a dispatched technician’s location in real time. You can also [arrive technicians by GPS](/v1/docs/arrive-by-gps-for-servicetitan-mobile).

---

### 

#### Who uses this feature

- Administrators

## Things to know

- GPS is accurate within 3-10 meters. If GPS is unavailable, cellular triangulation is used which is accurate within 500 meters, or about 1/3 of a mile.
- To avoid reporting inaccuracies, make sure each technician is assigned no more than one GPS device.
- Technicians who use a separate GPS device, for example TomTom or Fleetmatics, *cannot* be tracked through real-time technician tracking in ServiceTitan. You can still send out dispatch notifications without technician tracking.

## Enable GPS access on mobile devices

To use native GPS on a mobile device, make sure the ServiceTitan app has access to the device’s GPS.

## Enable GPS on Android devices

To enable GPS on an Android device:

1. Go to **Settings** > **Location**.
2. Make sure that the location toggle is on. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-servicetitan-mobile-image-qwuxtetw.png)
3. Tap **App permissions**.
4. Scroll down and tap **ServiceTitan Mobile**.
5. To prevent inconsistent pings, select **Allow all the time**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-servicetitan-mobile-image-uld7mgmk.png)

## Enable GPS on iOS devices

To enable GPS on an iOS device:

1. Go to **Settings** > **Privacy** > **Location Services**.
2. Make sure that the **Location Services** toggle is on. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-servicetitan-mobile-image-xphsbrul.png)
3. Scroll down and tap **ServiceTitan Mobile**.
4. To prevent inconsistent pings, select **Always**.

## Enable native GPS in ServiceTitan

To enable native GPS:

1. Go to the top toolbar and click **Settings**![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png)****.
2. From the side panel, go to **Integrations** > **GPS**.
3. Click **Add**.
4. In the Account Details tab, click the **Name** dropdown and select **Native**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-servicetitan-mobile-image-2k5kiqbw.png)
5. Click the **Devices** tab.
6. Use the **Select a technician** dropdown to select the technicians whose device you want to enable GPS in ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-servicetitan-mobile-image-f1rde4eo.png)
7. When you’re done, click **Save**.

## 

## FAQ

---

### 

#### I'd like to turn on real-time technician tracking. Are my technicians using the right kind of device?

Real-time technician tracking in ServiceTitan Mobile is available for native GPS devices such as an iPad, iPhone, Android tablet, or any device with native GPS.

Technicians using a non-native GPS device such as TomTom or Fleetmatics cannot be tracked in real-time. However, you can still send out dispatch notifications to those technicians.

> [!NOTE]
> **Note:** For appointments where technicians are using non-native GPS devices, customer notifications do not include Track Now links.

#### Why isn't my technician in the right location on the Dispatch Board map?

If a technician isn't showing up in the correct location on the Dispatch Board map, check your GPS settings:

1. Go to **Settings > Integrations > GPS**.
2. Check which GPS provider is set up and click **Edit > Devices**.
3. Check if the technician has a device assigned to them.![Checking if the technician has a device assigned to them.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-board-faq-image-dcn9f6j8.png)
4. If the technician has a device already assigned, ask them to double-check if they have Location Services enabled for ServiceTitan Mobile.

For more, see [Enable native GPS on mobile devices](/v1/docs/enable-native-gps).

## Want to learn more?

- Visit ServiceTitan Academy to enroll in [Managing Customer Notifications](https://servicetitan.docebosaas.com/academy/learn/courses/355/Managing-Customer-Notifications)
- See [Set notification preferences for customers](/v1/docs/set-notification-preferences-for-customers)