--- title: "Enable native GPS access for ServiceTitan Mobile" slug: "enable-native-gps-access-for-servicetitan-mobile" updated: 2026-07-11T16:36:09Z published: 2026-07-11T16:36:09Z canonical: "help.servicetitan.com/enable-native-gps-access-for-servicetitan-mobile" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Enable native GPS access for ServiceTitan Mobile ## Overview ServiceTitan Mobile can access the native GPS on the mobile device it’s installed on. This lets you send notifications to customers allowing them to track a dispatched technician’s location in real time. You can also [arrive technicians by GPS](/v1/docs/arrive-by-gps-for-servicetitan-mobile). --- ### #### Who uses this feature - Administrators ## Things to know - GPS is accurate within 3-10 meters. If GPS is unavailable, cellular triangulation is used which is accurate within 500 meters, or about 1/3 of a mile. - To avoid reporting inaccuracies, make sure each technician is assigned no more than one GPS device. - Technicians who use a separate GPS device, for example TomTom or Fleetmatics, *cannot* be tracked through real-time technician tracking in ServiceTitan. You can still send out dispatch notifications without technician tracking. ## Enable GPS access on mobile devices To use native GPS on a mobile device, make sure the ServiceTitan app has access to the device’s GPS. ## Enable GPS on Android devices To enable GPS on an Android device: 1. Go to **Settings** > **Location**. 2. Make sure that the location toggle is on. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-servicetitan-mobile-image-qwuxtetw.png) 3. Tap **App permissions**. 4. Scroll down and tap **ServiceTitan Mobile**. 5. To prevent inconsistent pings, select **Allow all the time**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-servicetitan-mobile-image-uld7mgmk.png) ## Enable GPS on iOS devices To enable GPS on an iOS device: 1. Go to **Settings** > **Privacy** > **Location Services**. 2. Make sure that the **Location Services** toggle is on. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-servicetitan-mobile-image-xphsbrul.png) 3. Scroll down and tap **ServiceTitan Mobile**. 4. To prevent inconsistent pings, select **Always**. ## Enable native GPS in ServiceTitan To enable native GPS: 1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png) . 2. From the side panel, go to **Integrations** > **GPS**. 3. Click **Add**. 4. In the Account Details tab, click the **Name** dropdown and select **Native**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-servicetitan-mobile-image-2k5kiqbw.png) 5. Click the **Devices** tab. 6. Use the **Select a technician** dropdown to select the technicians whose device you want to enable GPS in ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-native-gps-access-for-servicetitan-mobile-image-f1rde4eo.png) 7. When you’re done, click **Save**. ## ## FAQ --- ### #### I'd like to turn on real-time technician tracking. Are my technicians using the right kind of device? Real-time technician tracking in ServiceTitan Mobile is available for native GPS devices such as an iPad, iPhone, Android tablet, or any device with native GPS. Technicians using a non-native GPS device such as TomTom or Fleetmatics cannot be tracked in real-time. However, you can still send out dispatch notifications to those technicians. > [!NOTE] > **Note:** For appointments where technicians are using non-native GPS devices, customer notifications do not include Track Now links. #### Why isn't my technician in the right location on the Dispatch Board map? If a technician isn't showing up in the correct location on the Dispatch Board map, check your GPS settings: 1. Go to **Settings > Integrations > GPS**. 2. Check which GPS provider is set up and click **Edit > Devices**. 3. Check if the technician has a device assigned to them.![Checking if the technician has a device assigned to them.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-board-faq-image-dcn9f6j8.png) 4. If the technician has a device already assigned, ask them to double-check if they have Location Services enabled for ServiceTitan Mobile. For more, see [Enable native GPS on mobile devices](/v1/docs/enable-native-gps). ## Want to learn more? - Visit ServiceTitan Academy to enroll in [Managing Customer Notifications](https://servicetitan.docebosaas.com/academy/learn/courses/355/Managing-Customer-Notifications) - See [Set notification preferences for customers](/v1/docs/set-notification-preferences-for-customers) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)