--- title: "Enable job completion surveys (text and/or email)" slug: "enable-job-completion-surveys-text-andor-email" updated: 2026-03-27T18:21:56Z published: 2026-03-27T18:21:56Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Enable job completion surveys (text and/or email) ## Overview Job completion surveys help you gather valuable customer feedback. When enabled, customers receive a satisfaction survey as soon as the job is completed. To boost response rates, consider enabling text surveys, letting customers to quickly rate their experience by replying with a number. [Enable job completion surveys Video](https://fast.wistia.net/embed/iframe/k9z6v4stuz?web_component=true&seo=true&videoFoam=false) --- ### #### Who uses this feature - Administrators #### Feature configuration - Account configuration is required to use this feature. If you don’t see this feature and want to enable it for your account, please contact your success or implementation manager for details. ## Things to know - By default, your job completion surveys are based on a five-star rating (rather than a 0 to 10 scale). The five-star rating makes your surveys appear more modern, similar to surveys sent out by Uber and other popular apps. This is the default setting; it is recommended that you do not change it. ![Settings for job completion surveys, highlighting star rating option for feedback collection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-job-completion-surveys-text-andor-email-image-f9hwsem6.png) - If you want, you can change your job completion surveys to be based on a 0 to 10 scale (this is the old NPS Score setting in ServiceTitan). If you want to use the old NPS Score setting, click the Settings tab. Change the *Survey Rating Type* to *NPS Score (0 to 10)* then click **Save**. Remember: It is recommended that you use the default setting of Star Rating (1 to 5). - Job surveys trigger when the completed job exceeds the sold threshold for its job type in *Settings > Operations > Job Types*. Completion surveys also require at least one technician to be dispatched and arrived, and the job be in the *Completed* status. - HTML formatting does not work with text customer notifications (only email notifications). If you want to include a link in your job survey texts, you need to include the entire link without any HTML formatting. For example, use wording such as “*Visit this link to leave us a review! https://link.com*” instead of “*Visit this link to leave us a review”.* ## How to enable job completion survey texts 1. Go to the top toolbar and click **Settings**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png)****. 2. In the side panel click **Customer Notifications**. *Customer Notifications* opens. 3. Click **Job Completion Surveys**. ![Overview of customer notification options including booking confirmations and job completion surveys.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-job-completion-surveys-text-andor-email-image-hs14xh4w.png)*Job Completion Surveys* opens. 4. Click the **Text**tab to enable surveys by text. ![Settings page for job completion surveys with SMS number setup highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-job-completion-surveys-text-andor-email-image-ji5r8arn.png) > **Note:** There is no way to enable text and email notifications at the same time. If you want to enable both, you need to repeat the process for both text and email. In order to enable text notifications, your default SMS number should be set up. If your default SMS number is properly configured, a green checkmark appears. ![Setup default SMS number with an option to edit the phone number.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-job-completion-surveys-text-andor-email-image-s3opluqi.png)If your default SMS number is not set up, you will see a red warning sign. ![Notification to set up a default SMS number with an option to edit.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-job-completion-surveys-text-andor-email-image-97emhle5.png)You will not be able to enable text notifications until you set up your outbound (default) SMS number. To set up your outbound (default) SMS number click **Edit phone number** and [set up your default number](/v1/docs/set-up-outbound-default-numbers-for-text-notifications-sms-and-mms). 5. To enable survey texts, turn on the **Enable job completion survey text messages** toggle. ![User interface for enabling job completion survey text messages with SMS number setup.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-job-completion-surveys-text-andor-email-image-mmdueng2.png) > **Note:** A default message has been set up for you. You can click **Customize** and change the notification message if you want. ![A user clicks the 'Customize' button to edit message content.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-job-completion-surveys-text-andor-email-image-8cul5fbv.png) 6. When you’re finished, click **Save**. ## How to enable job completion survey emails 1. Go to the top toolbar and click **Settings**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png)****. 2. In the side panel, click **Customer Notifications**. *Customer Notifications* opens. 3. Click **Job Completion Surveys**. *Job Completion Surveys* opens. 4. Click the **Email** tab to enable job completion surveys by email. ![User enabling job completion survey emails in the settings interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-job-completion-surveys-text-andor-email-image-3wg1yywq.png) 5. To enable job completion surveys, turn on the **Enable job completion survey emails** toggle. ![User interface showing job completion survey email settings with toggle switch.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-job-completion-surveys-text-andor-email-image-v417qkbu.png) > **Note:** A default email message has been set up for you. You can click **Customize** and change the email message if you want. 6. When you’re finished, click **Save**. ## Want to learn more? - See [Overview of Customer Notifications](/v1/docs/overview-customer-notifications)