--- title: "Enable booking confirmations" slug: "enable-booking-confirmations" tags: ["Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"] updated: 2026-05-22T10:43:40Z published: 2026-05-22T10:43:40Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Enable booking confirmations ## Overview When booking notifications are on, the customer automatically receives confirmation as soon as an appointment is scheduled in ServiceTitan. [Enable booking confirmations Video](https://fast.wistia.net/embed/iframe/tx2mmt6r55?web_component=true&seo=true&videoFoam=false) #### Who uses this feature - Administrators and Office Employees ## Things to know - The booking confirmation is sent only once, when the appointment is first scheduled. If you reschedule the appointment, the customer does not receive another booking confirmation. This is to prevent the customer from receiving too many automated notifications as you finalize your dispatch schedule. If you’d like to send another booking confirmation, you can do so manually. - In order to enable text notifications, your default SMS number must be set up. If your default SMS number is not properly configured, you are prompted to edit your phone number. - Your arrival window setting applies to both text and email notifications. Additionally, you cannot have a different arrival window setting for booking confirmations and reminder notifications. - You can stop booking confirmation emails from sending for last-minute appointments. Emails are skipped if the job is booked within a set number of hours before the appointment. Text messages are still sent normally. ## Enable booking confirmations 1. Go to the top toolbar and click **Settings**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png) . 2. In the side panel, click **Communications** > **Customer Notifications**. 3. Click **Booking Confirmations**. ![Customer notifications settings with options for booking confirmations, reminders, and surveys.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-booking-confirmations-image-qzswjyfh.jpg) 4. You automatically land on the Text notification page. Click **Email** if you want to enable Email notifications. 5. On the *Email* tab, enable the toggle to turn on booking confirmation. The toggle turns green when it is on. 6. (Optional) Configure *Skip confirmations for last-minute bookings*. 1. Select **Yes** to suppress confirmation emails for last-minute bookings. 2. Enter the number of hours in the **Don’t send if booked within ___ hours before the appointment**field. ![Settings for booking confirmation email notifications and last-minute booking options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Yes.png) > [!NOTE] > **Note:**If a job is booked within that window before the appointment, the email confirmation is not sent. Text notifications are unaffected. 7. From the page for the type of notification you would like to turn on, preview the message. If you would like to change the default message, you can customize it. See [customize notification message templates](/v1/docs/customize-notification-message-templates) for more. #### Confirm the settings for the booking confirmation ![Settings section for booking confirmations, including SMS and email message options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-booking-confirmations-image-wdvj0ofh.jpg) - **Arrival Window**—By default, your Business Hours Table is used to provide the customer with an arrival window. Learn how to [change the arrival window setting](/v1/docs/set-up-arrival-windows-for-customer-notifications-and-confirmations). - **Exclusion Settings**—Select any Business Units or Job Types that you want to exclude from sending notifications to customers. - **Booking Confirmation Checkbox Mode**—Do you want the “Send booking confirmation checkbox selected by default? This checkbox will only be available for applicable Business Units or Job Types. Enable the other type of notification if you would like to do so and click Save. ![Settings page for enabling booking confirmation email notifications with a save button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-booking-confirmations-image-iqlemsed.jpg) ## > [!NOTE] > **Note:**On the *Job Booking* screen and in the *Add Appointment* flyout, the **Send booking confirmation** checkbox updates automatically to show whether text, email, or both will be sent. If the checkbox is grayed out, hover over it to see why, such as email suppression being active, notifications being disabled, or the customer opting out of texts. ## Send booking confirmations manually If you need to send another manual booking confirmation to a customer, you can do this from the job record. 1. [Search for the job](/v1/docs/use-search-in-servicetitan) in ServiceTitan. 2. In the *Scheduled Appointments* section, click **More**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png)****next to the relevant appointment. 3. Select **Send booking confirmation**. ![Appointment details showing date, time, and option to send booking confirmation.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-booking-confirmations-image-zwyxr041.png) In the *Audit trail* of the job record, you can see that a *Booking confirmation* was sent to the customer. > [!NOTE] > **Note:**Separate messages/emails are sent for each confirmation. ## Want to learn more? - See [Customer Notifications](/v1/docs/customer-notifications-1)