--- title: "Empty Invoices report" slug: "empty-invoices-report-1" updated: 2026-03-27T20:57:06Z published: 2026-03-27T20:57:06Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Empty Invoices report ## Overview ## The Empty Invoices report shows invoices that do not contain any services, purchase orders, or materials. This can happen if a technician forgets to invoice a customer after working a job. By running or scheduling this report, you can stay on top of invoice management while your team works remotely. --- ### #### Who uses this feature - Administrators, office employees, managers, accountants, and bookkeepers - Applies to all business types - Applies to all trades ## Run report Before running your report, set filters to get the most relevant information for your needs: 1. Go to the navigation bar and click **Reports**. 2. In the side menu, click **All Reports**. 3. Click **Empty Invoices** to open it. > [!TIP] > **Tip:** Your content goes here *![Search results for 'empty invoices' showing relevant report details and update information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/empty-invoices-report-image-8r05l57u.png)* 4. From the **Filter by** dropdown, select how you want to filter the report: 1. **Invoice Date**: Date on the invoice 2. **Completion Date**: Date the job was completed 3. **Creation Date**: Date the job was booked 4. **Start Date**: Date the job is scheduled to begin 5. **Last Paid On Date**: Most recent date that payment was made on the invoice 5. Use the **From** - **To** calendar fields to set a range of dates to run the report on. You can: - Use the calendar to select a specific date range and then click **Apply**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/date-picker.png) - Use the left menu to select a preset date range: - **Today:**From 12:00 AM to the current time. - **Yesterday:**Previous day, from 12:00 AM to 11:59 PM. - **This Week:**From Monday through Sunday of the current week. - **Week to Date:**From Monday through the current date of the current week. - **Last 7 Days:**Previous seven days, including today. - **Last 14 Days:**Previous 14 days, including today. - **Last 30 Days:**Previous 30 days, including today. - **Month to Date:**From the first of the current month to the current day. - **Last Month:**Entire month before the current month. For example, if the date is February 5, the entire month of January. - **Last 90 Days:**Previous 90 days, including today. - **This Quarter:**Current quarter, including future dates. For example, if the date is April 25, from April 1 - June 30. - **Last Quarter:**Entire quarter before the current quarter. For example, if the date is April 25, from January 1 - March 31. - **Quarter to Date:**From the first day of the current quarter to the current day. - **Year to Date:**From January 1 of the current year to the current day. - **Last 365 Days:**Previous 365 days, including today. - **Last Year:** From January 1 of the previous year to December 31. 6. From the **Business Unit** dropdown, select the invoice business units (BUs) you want to report on. By default, the report runs for all BUs. You can filter your report by business units or business unit categories: - Click the dropdown to select individual BUs. ![Dropdown menu showing selected business units including HVAC options and plumbing services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/bu-filter.png) - To report on BU categories such as trade or division, click **Filter**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-filter-alt.png), select the BU categories you want to include, and click **Filter**. ![Filter options for Business Unit including Trade and Division selections.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/bu-category-filter.png) > **Note:** How BU filters are applied depends on the key performance indicator (KPI). Hover over a column header for details.*![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/new-customers-report-image-zalqx68l.png)* 7. When you're done setting your filters, click **Run Report**. ## Read report results The report displays invoices that do not include any service items, purchase orders, or material items. By default, the report includes the following columns: - **Invoice #:**Invoice number - **Job #:**Job number associated with the invoice - **Job Type:**Job type listed on the job record - **Invoice Status:**Whether the invoice is *Pending, Batched, Posted, or Exported* - **Job Status:**Status of the job - **Empty Invoice:**A checkmark indicates that the invoice does not include any service items, purchase orders, or material items. This report filters for invoices where this is true. - **Completion Date:**Date the job was completed - **Invoice Date:**Date on the invoice - **Customer Name:**Name of the customer billed on the job - **Location Address:**Service location on the invoice - **Primary Technician:**Name of the technician with the highest split on the job Click a **Job #, Invoice #,**or **Customer Name** to open the corresponding record in a new tab. ## Customize and schedule the report You can [arrange and filter your results](/v1/docs/edit-custom-reports#arrange-and-filter-a-report) to narrow the focus of your report. You can also [schedule the report](/v1/docs/schedule-reports) to be delivered by email on a regular basis. ## Want to learn more? - See [Run, filter, and export reports](/v1/docs/run-report) - See [Invoices report template](/v1/docs/invoices-report-template)