---
title: "I'm not seeing the expected booking availability after creating an On-Call Shift Type rule in Adaptive Capacity"
slug: "dispatch"
updated: 2026-07-11T16:49:16Z
published: 2026-07-11T16:49:16Z
canonical: "help.servicetitan.com/dispatch"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I'm not seeing the expected booking availability after creating an On-Call Shift Type rule in Adaptive Capacity

## Introduction

This is a known issue. Until this behavior is updated, use time period conditions instead of shift type or create technician specific rules.

## Problem

When creating a strategic rule for Adaptive Capacity that includes a *Shift Type = On-call* condition, the rule may block availability for all jobs in the specified conditions. This can prevent booking even during regular business hours when technicians have normal shifts.

## Solution

### Workflow Summary

Until this behavior is updated, consider [creating rules](/v1/docs/optimize-adaptive-capacity-configure-strategic-rules) based on specific date/time ranges rather than shift types. Alternatively, if you need to block specific technicians during on-call periods, you can create rules targeting those individual technicians rather than using shift type.

> [!NOTE]
> **Note:** How shift type conditions function in rules is being improved to make capacity behavior more predictable. Updates will be communicated when available.

ServiceTitan’s real-time engine that tracks available technician time based on shifts, skills, zones, business units, and capacity rules.

**What it does:** Manages booking availability so CSRs only book jobs when technicians truly have capacity, cutting over-booking and missed appointments.

**Where to find it:** Settings › Adaptive Capacity.

**Also called:** Live booking availability, Real-time capacity

**Tags:** Scheduling Pro, AI-Powered

[Learn more →](https://help.servicetitan.com/docs/adaptive-capacity-overview-learn-how-it-works) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)