---
title: "Dispatch technicians"
slug: "dispatch-technicians"
updated: 2026-05-26T14:04:14Z
published: 2026-05-26T14:04:14Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dispatch technicians

## Overview

After you [assign technicians to an appointment](/v1/docs/manage-technicians-on-appointments), you can dispatch them to the appointment so they can begin working on the job.

---

### 

#### Who uses this feature

- Dispatchers
- Applies to all business types

## Things to know

- Your office may prefer that technicians dispatch and mark themselves as *Arrived*. Ask your manager or office administrator to confirm who is responsible for these actions.

> [!NOTE]
> **Note:** Technicians must be [Checked-In](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-technician-management) in [Dispatch Configuration](/v1/docs/configure-dispatch-board-appearance-and-settings) before you can dispatch them or they can dispatch themselves to a job.

## Dispatch a technician and mark them as arrived

From the office, you can dispatch technicians to their job, and mark them as arrived when they get to the job site. Technicians with the appropriate permissions can dispatch themselves and mark themselves as arrived. A technician can only be dispatched to or working on one appointment at a time. To dispatch a technician:

1. [Search for the job](/v1/docs/use-search-in-servicetitan).
2. Go to the *Scheduled Appointments* section.
3. Click the **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-technicians-image-noggpws9.png)**icon on the appointment you want to dispatch to.![Cursor clicking the More icon on the appointment to dispatch to.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-technicians-image-1xt8eajh.png)
4. Click **Dispatch/Cancel Dispatch**.
5. Choose the technician you want to dispatch or cancel.
6. Click the **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-technicians-image-342ya2qu.png)**icon on the appointment card.
7. Click **Arrive**.
8. Choose the technician who has arrived.

> [!TIP]
> **Tip:** If no other technicians have been dispatched, you can use the quick action button on the appointment card.

## Dispatch from the Dispatch Board

1. Click **Dispatch** on the top navigation bar.
2. Find the technician you want to dispatch.
3. Right-click the appointment bubble.
4. Click **Dispatch**.![Cursor right-clicking the appointment bubble then clicking Dispatch.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-technicians-image-zjyy8hlj.png)

## Bulk dispatch technicians

When managing jobs with multiple technicians, you can dispatch all eligible technicians and mark them arrived together. When they're finished working, closing the appointment marks everyone as done together.

To bulk dispatch technicians:

1. [Search for](/v1/docs/use-search-in-servicetitan) and open the job you want to bulk dispatch technicians to.
2. In the *Scheduled Appointments* section of the job, click the **Dispatch** dropdown and select **All Technicians**.

![Cursor clicking the Dispatch dropdown and selecting All Technicians.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-technicians-image-3kw03kv2.png)

## FAQ

---

### 

#### So are technicians dispatched and working on appointments or jobs?

Technicians are dispatched to and work on jobs. An appointment is just the schedule of when technicians are sent out to a job.

#### Can office employees dispatch, arrive, and complete appointments?

Yes, office employees can [dispatch and mark technicians as arrived](/v1/docs/dispatch-technicians#dispatch-a-technician-and-mark-them-as-arrived) and [mark a technician as done on an appointment](/v1/docs/manage-technicians-on-appointments#mark-a-technician-as-done-on-an-appointment). Office employees see recommended actions for each appointment based on that appointment's current status. For example, if a technician has already dispatched themselves to an appointment, a quick action menu appears suggesting the office employee set the technician as **Arrived**.

#### What happens to a job when I dispatch a technician?

When you dispatch a technician to a job, you don't affect any other appointments on that job. A job stays in progress from the time you dispatch to the first appointment until the job is marked as complete by the office or technician.

## Want to learn more?

- See [Manage technicians on appointments](/v1/docs/manage-technicians-on-appointments)