--- title: "Dispatch Pro Settings overview" slug: "dispatch-pro-settings-overview" updated: 2026-10-15T03:19:03Z published: 2026-10-15T03:19:03Z canonical: "help.servicetitan.com/dispatch-pro-settings-overview" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Dispatch Pro Settings overview ## Overview You can adjust Dispatch Pro settings during or after enabling it. If needed, you can also turn off Dispatch Pro from your settings. We recommend that you regularly review and adjust Dispatch Pro settings and strategies based on performance data and feedback. This helps to continuously optimize operations and drive business growth. --- ### #### Who uses this feature - Administrators and managers - Primarily for Residential Service and Replacement business types #### Feature configuration - To get started with Dispatch Pro, review pricing and select your package [here](https://plg.servicetitan.com/dsp). You can also request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro/dispatch), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM). - Certain permissions are required to set up and manage Dispatch Pro. To have these enabled, please contact the account administrator on your team. For more, see the [Required permissions](/v1/docs/dispatch-pro#required-permissions) section of [Dispatch Pro](/v1/docs/dispatch-pro). ## Things to know - Dispatch Pro is as effective as the data it has access to. Expect an adjustment period while you manage and revise your data and settings. ## Best practices - We recommend that you review and adjust your settings as needed during shoulder slow seasons to prepare for the busy season. ## Open Dispatch Pro settings 1. Go to the navigation bar and click **Settings![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-pro-settings-overview-image-41ayx6g4.png?sv=2026-02-06&spr=https&st=2026-10-17T11%3A35%3A04Z&se=2026-10-17T12%3A35%3A04Z&sr=c&sp=r&sig=VMhYPrZfoJzgn12GmTFXhCjVlXN%2FNhtCYDEQLDWRLEs%3D)**. 2. In the side panel, go to **Dispatch Pro > Settings**. 3. In the *Settings* section, click one of the following tabs to configure your settings: 1. **Routing** 2. **Locking Jobs** 3. **Prioritization** 4. **Technician Settings** 5. **Technician Ranking** 6. **Business Units** 7. **Dispatch Pro Modes** 8. **Voice Agent** ## Settings overview ### Routing In Dispatch Pro Routing Settings, you can: - Choose how to balance revenue versus drive time. - Choose the maximum drive time between appointments. - Overwrite the maximum drive time for specific Zones. - Choose the importance of end-of-day proximity to technicians' ending location addresses. For more, see [Adjust Dispatch Pro Routing Settings](/v1/docs/adjust-dispatch-pro-routing-settings). ### Locking Jobs In Dispatch Pro Locking Jobs Settings, you can: - Choose if reassignment and reshuffling of jobs should happen up to the last minute. - Choose when to lock each Appointment. For more, see [Adjust Dispatch Pro Locking Jobs Settings](/v1/docs/adjust-dispatch-pro-locking-jobs-settings). ### Prioritization In Dispatch Pro Prioritization Settings, you can: - Enable or disable Dispatch Pro for specific Job Types. - Choose which job types have a higher priority. - Use tags to determine Job type priority. For more, see [Adjust Dispatch Pro Prioritization Settings](/v1/docs/adjust-dispatch-pro-prioritization-settings). ### Technician Settings In Dispatch Pro Technician Settings, you can: - Enable or disable Dispatch Pro for specific technicians. - Generate skills for technicians and job types. - Overwrite zones, skills, maximum drive time, routing, starting location, and ending location for specific technicians. - Associate skills with tags. - Enable preferred or recent technician assignments. For more, see [Adjust Dispatch Pro Technician Settings](/v1/docs/adjust-dispatch-pro-technician-settings). ### Technician Ranking In Dispatch Pro Technician Ranking Settings, you can: - Choose how you want to weigh short-term and long-term technician performance. - Choose how you want to weigh average ticket and conversion rate scores. - Select a technician minimum job count threshold. - Rank technicians without enough data. For more, see [Adjust Dispatch Pro Technician Ranking Settings](/v1/docs/adjust-dispatch-pro-technician-ranking-settings). ### Business Units In Dispatch Pro Business Units Settings, you can customize configurations for each Business Unit. For more, see [Adjust Dispatch Pro Business Units Settings](/v1/docs/adjust-dispatch-pro-business-units-settings). ### Dispatch Pro Modes In Dispatch Pro Modes Settings, you can configure how Dispatch Pro handles today and the days ahead: - In Dispatch Pro Modes Settings, you can configure how Dispatch Pro handles today and the days ahead: • Choose between manual approval of suggestions or automated assignment of technicians. • Decide whether to optimize all Dispatch Pro-enabled jobs or only unassigned jobs for each day. • Extend planning and optimization to future-dated jobs — up to two years out — with Additional Days Mode. For more, see [Adjust Dispatch Pro Modes Settings](/v1/docs/adjust-dispatch-pro-modes-settings). ### Voice Agent In Dispatch Pro Voice Agent Settings, you can set the VA Job Scope to determine which VA-booked jobs Dispatch Pro automatically dispatches: - All VA jobs: Dispatch Pro auto-dispatches all jobs booked by the Voice Agent. - VA after-hours jobs only: Dispatch Pro auto-dispatches only VA-booked jobs that fall outside of regular business hours. Note: The Voice Agent tab is only available for accounts with an active Voice Agent configuration. For more, see [Adjust Dispatch Pro Modes Settings](/v1/docs/adjust-dispatch-pro-voice-agent-settings) and [Configure your Voice Agent Settings in ServiceTitan](/v1/docs/configure-your-voice-agent-settings-in-servicetitan). ## Turn off Dispatch Pro If you need to turn off Dispatch Pro for any reason: 1. Go to the navigation bar and click **Settings![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-pro-settings-overview-image-vco7alu4.png?sv=2026-02-06&spr=https&st=2026-10-17T11%3A35%3A04Z&se=2026-10-17T12%3A35%3A04Z&sr=c&sp=r&sig=VMhYPrZfoJzgn12GmTFXhCjVlXN%2FNhtCYDEQLDWRLEs%3D)**. 2. In the side panel, go to **Dispatch Pro > Settings**. 3. On the *Dispatch Pro* screen that opens, click the **Dispatch Pro** dropdown and select **Turn Off Dispatch Pro**.![A hand points to the option to turn off Dispatch Pro in a dropdown menu.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dispatch-pro-settings-overview-image-frnpleie.png?sv=2026-02-06&spr=https&st=2026-10-17T11%3A35%3A04Z&se=2026-10-17T12%3A35%3A04Z&sr=c&sp=r&sig=VMhYPrZfoJzgn12GmTFXhCjVlXN%2FNhtCYDEQLDWRLEs%3D) 4. To turn on Dispatch Pro, click the **Dispatch Pro** dropdown and select **Turn On Dispatch Pro**. ## Want to learn more? - Visit ServiceTitan Academy and enroll in [Foundations of Dispatch Pro](https://servicetitan.docebosaas.com/academy/learn/courses/234/foundations-of-dispatch-pro). AI-powered dispatching product that analyzes job requirements, technician skills, drive time, and capacity to optimize job assignments. **What it does:** Maximizes technician utilization and on-time arrivals by algorithmically routing and assigning jobs — reducing the cognitive load on dispatchers. **Also called:** AI dispatch, Smart dispatch **Tags:** Dispatch Pro, ServiceTitan Max, AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's AI-powered inbound phone agent that answers calls, gathers caller information, and books or reschedules jobs without a human CSR. **What it does:** Handles inbound calls 24/7, capturing after-hours demand and reducing hold times during peak periods — without adding headcount. **Also called:** AI receptionist, Virtual CSR, VA **Tags:** Phones Pro, AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A zone is a group of zip codes. Zones are generally used for organizational purposes. By setting up Zones in ServiceTitan, a color coded system will be created to help you organize jobs in certain locations both on the Dispatch Board and the Schedule Page. You may refer to zones as service areas within your business. [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A scheduled time block assigned to a technician to perform work on a Job. **What it does:** Represents the actual calendar event when a tech visits a customer; a single Job can have multiple Appointments. **Also called:** Service visit, Tech visit **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Configurable categories that classify jobs (e.g., HVAC Install, Drain Cleaning, Roof Replacement) for reporting and routing. **What it does:** Enables targeted pricing, technician skill matching, reporting segmentation, and correct workflow routing by type of work. **Also called:** Service types, Work categories **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The core work record in ServiceTitan representing a service request, containing appointments, invoices, estimates, and notes. **What it does:** Acts as the operational and financial center of gravity for all work performed — everything is tied to a Job. **Also called:** Work order, Service ticket **Tags:** Core [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) An internal division within ServiceTitan used to segment work, reporting, and accounting — for example, “Resi HVAC” vs. “Commercial Plumbing.” **What it does:** Lets multi-trade or multi-division businesses track performance, capacity, and financials separately per division. **Where to find it:** Settings › Business Units. **Also called:** Trade division, Service line, BU **Tags:** Core [Learn more →](https://help.servicetitan.com/docs/add-and-edit-a-trade-or-division) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)