---
title: "Discount doesn't appear on a counter sale invoice"
slug: "discount-not-appear-when-adding-discount-item-to-invoice"
updated: 2026-07-20T23:04:31Z
published: 2026-07-20T23:04:31Z
canonical: "help.servicetitan.com/discount-not-appear-when-adding-discount-item-to-invoice"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Discount doesn't appear on a counter sale invoice

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Office Admin · Accountant · Bookkeeper**Area:** Counter Sales · Point of Sale (POS) · Pricebook · All versions

## **What you're seeing**

When you add a discount item to a counter sale (POS) invoice, the discount doesn't appear on the invoice. The total stays the same as if no discount was applied.

## **Why this happens**

There is 1 common reason.

**Reason 1**

**POS invoices don't support discounts directly.** There's currently no built-in option to apply discounts directly on POS invoices, so a standard discount won't show up the way it does on a regular invoice.

## **How to fix it**

### **1****Use a negative-price pricebook item as a discount**

1. In the **Pricebook**, create a discount item with a negative price equal to the savings you want to give.
2. Make sure the discount item is in a pricebook category that's assigned to the POS location, so it can be added to POS invoices.
3. Add the negative-price discount item to the counter sale invoice.

> [!NOTE]
> **Note:** Correcting/applying discounts through a negative-price item behaves differently from membership discounts on POS invoices.

> [!NOTE]
> **✓ Done ·** The negative-price item reduces the invoice total by the discount amount.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The counter sale invoice number and the POS location
- The discount item you created and its price
- Whether the discount item appears in the POS location's assigned pricebook categories
- Which steps from this article you already tried

## **Want to learn more?**

[**Process point of sale transactions from the office ›**](https://help.servicetitan.com/docs/process-point-of-sale-transactions-from-the-office) How to create and manage counter sale (POS) invoices from the office.

[**Can't create a counter sale invoice because the Location field is empty ›**](https://help.servicetitan.com/docs/add-employee-to-pos-location-to-create-counter-sale-invoices) Fixing a missing Location field so counter sale invoices can be created.